Global Strategic Account Lead Coordinator (Sales)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customercentric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Position Summary:

The Lead Coordinator Order Management is a senior-level role responsible for driving operational excellence across the end-to-end Order-to-Cash process. This position supports high-value and complex order flows ($50M) involving resellers OEMs and direct customers while leading coordination efforts with internal and external stakeholders to ensure order accuracy fulfillment readiness and issue resolution. Beyond core processing duties the Lead Coordinator plays a pivotal role in mentoring junior team members enforcing quality assurance standards and actively participating in process improvement initiatives. The role also involves leading regular calls with cross-functional teams (Sales Production Engineering Logistics and Finance) to maintain order hygiene and resolve systemic or high-impact issues. This position demands strong functional knowledge sound analytical thinking a detail-oriented mindset and the ability to lead through influence in a dynamic collaborative environment.

Job Responsibilities:

• Accurately manage and process complex and specialized customer orders including configuration changes rebuild/repair orders VIP and non-standard requests.
• Review and validate critical customer datapurchase orders pricing part numbers quantities and descriptionsto ensure order completeness and compliance with product and pricing guidelines. add CO quality check list
• Monitor and process Return Materials Authorizations (RMA) after-invoice adjustments and MCORs involving ship-loose items and additional services efficiently to prevent shipment delays or credit holds.
• Lead recurring operational meetings and calls with Sales Production Finance and other stakeholders to ensure alignment on order status Scheduled Ship Dates (SSD) and resolution of fulfillment challenges.
• Serve as the first escalation point for complex or urgent order-related issues coordinating timely and effective resolution across departments.
• Act as a liaison between back-office order management and frontline teams ensuring transparency clear communication and responsiveness to business needs.
• Serve as backup for leadership functions or peers to ensure continuity during absences or peak load.
• Maintain rigorous order hygiene by monitoring SSD alignment backlog push-outs and unprocessed order queues.
• Proactively escalate and follow up on critical issues impacting manufacturing shipment schedules or customer commitments.
• Analyze order trends discrepancies and operational data producing weekly and ad hoc reports with actionable insights for management and stakeholders.
• Mentor junior coordinators by sharing best practices offering guidance on handling complex scenarios and reinforcing adherence to established processes.
• Conduct peer reviews and participate in quality audits to ensure accuracy consistency and compliance with order management standards.
• Foster a culture of accountability continuous learning and operational excellence within the team.
• Proactively identify process inefficiencies system gaps or recurring issues; collaborate with process owners and leadership to propose and implement practical solutions.
• Support and lead process improvement initiatives focused on reducing cycle times minimizing errors and enhancing customer and internal stakeholder experiences.
• Assist in testing validating and rolling out enhancements to order management tools systems and procedures to optimize operations.

Qualifications:

• Bachelors degree in Business Supply Chain Engineering or related discipline preferred.
• Minimum 5 years of experience in order management within manufacturing or engineering industries including supervisory or lead responsibilities.
• Deep knowledge of ERP systems (Oracle SAP or equivalent) BOM structures and order configuration tools.
• Strong analytical skills with keen attention to detail and problem-solving capabilities.
• Excellent communication stakeholder management and leadership skills.
• Proven ability to manage escalations and lead cross-functional teams toward resolution.
• Experience in shared services or back-office models strongly preferred.
• Proficiency in MS Excel and reporting tools (e.g. Power BI) advantageous.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic

Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example