Global KYC Program Manager

Job Description:

About the Role:

We are looking for a Manager to join the Global KYC Program team reporting to the Senior Manager for the Global KYC Program. This is an independent contributor role designed for a compliance professional who is ready to step beyond task execution and into end-to-end program ownership. The KYC Manager will serve as the operational and programmatic backbone of the Global KYC Program owning key initiatives exercising delegated decision-making authority on program matters and serving as a primary cross-functional liaison across enterprise compliance and operational teams. This role is the critical link between senior program strategy and day-to-day compliance execution and it is designed to scale with Remitlys growing regulatory footprint and program complexity.

You Will:

• Own and manage the end-to-end execution of KYC program initiatives including intake tracking prioritization and resolution across the Global KYC Program Board.
• Exercise delegated decision-making authority on program-level matters including intake triage SLA governance process exceptions and cross-team coordination reducing escalation dependency on the Senior Manager.
• Serve as the primary point of contact for cross-functional compliance partners including AML Sanctions Consumer Protection and Fraud programs ensuring alignment on shared initiatives regulatory requirements and process changes.
• Lead change management efforts associated with KYC program updates coordinating rollout across global operations customer service and compliance-adjacent teams.
• Develop maintain and improve KYC policies procedures standard operating procedures and governance documentation ensuring audit-readiness and regulatory traceability.
• Design and maintain program monitoring tools including metrics dashboards and reporting mechanisms to provide visibility into program health throughput and compliance performance.
• Manage and mature intake processes with defined SLAs escalation paths and measurable accountability standards.
• Conduct periodic testing and quality reviews of KYC compliance processes and recommend improvements based on findings.
• Support regulatory readiness by maintaining accurate program documentation and contributing to audit and examination preparation.
• Collaborate with the Identity & Trust Operations and Change Management teams to embed KYC requirements into operational workflows and product processes.
• Provide subject matter expertise and escalation support to global operations and customer service teams on KYC-related questions and compliance processes.
• Support the Senior Manager in preparing program performance insights risk reporting and stakeholder updates for senior compliance leadership

You Have:

• 57 years of experience in financial services compliance operations or a related field with demonstrated focus on KYC AML or BSA programs.
• Proven ability to manage compliance initiatives or programs end-to-end including ownership of workstreams timelines and cross-functional coordination.
• Experience developing or improving compliance policies procedures and governance documentation.
• Strong analytical and reporting skills including experience building or managing dashboards tracking metrics and translating data into actionable insights.
• Demonstrated ability to collaborate cross-functionally with compliance operations product and legal stakeholders.
• Experience with project or program management tools (e.g. Jira Asana or equivalent).
• Strong written and verbal communication skills with the ability to translate compliance concepts for non-compliance audiences.
• Experience in financial services fintech or payments preferred.
• CAMS certification or active progress toward certification preferred.
• PMP PgMP or equivalent program management certification a plus.

Our Benefits:

• Rice Allowance
• Transportation Allowance
• Paid Vacation
• Medical Dental & Vision
• Accident and Life Insurance
• Employee Stock Purchase Plan (ESPP)
• Mental Health & Family Forming Benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.