General Manager The Village at University Gates

The Village at University Gates located in Waterloo Ontario has an exciting opportunity for a GENERAL MANAGER to join their leadership team.

Status: Permanent Full Time

The hiring rate for this role is $00.

How Schlegel Villages supports our Team:

• Competitive salary and benefits;
• Significant opportunities for Growth and Development: Our Leaders come from within;
• Extended Health Benefits & Retirement Savings;
• Individualized Assistance for Team Member Education and Development;
• Loans and Scholarships to help our team members realize their greatest potential;
• Financial Hardship Support Program: Wilfred Schlegel Hope Fund;
• A Unique Family Culture: Every Person in Every Village is a branch of our Family Tree.

Purpose of the Role

The General Manager provides overall leadership for the Village ensuring residents experience a high quality of life through residentâcentred care meaningful relationships and a vibrant community. This role is accountable for leading a safe highâquality fiscally responsible operation while aligning the Village to Schlegel Villages vision mission values and strategic priorities.

The General Manager creates an environment where team members feel valued connected supported and inspired to bring their best selves to work every day.

Key Responsibilities

Living First & Culture Leadership

• Champion Schlegel Villages social model of living promoting an ongoing commitment to Living First for residents.
• Translate aspiration statements into actionable operational plans that build momentum celebrate success and inspire collaboration across all roles.
• Foster a Village culture rooted in caring relationships belonging inclusion and shared purpose.

People & Leadership Excellence

• Lead and inspire a highly engaged Village team through serving leadership strengthsâbased practice and collaboration.
• Builds leadership capacity and ensures succession readiness through the intentional internal development and mentorship of future leaders

Operational & Financial Stewardship

• Lead Village profitability and longâterm sustainability through the annual budgeting process effective use of resources and strategic investment decisions.
• Support the Village team in achieving and maintaining occupancy targets.
• Lead the development and execution of strategic capital plans ensuring that investments in infrastructure facilities and resources align with the Villages long-term goals and operational needs.

Quality Safety Technology & Compliance

• Lead daily operations including managing planned and unplanned events emergencies and complex situations requiring immediate attention.
• Ensure compliance with all legislative and regulatory requirements including the Fixing LongâTerm Care Act and/or Retirement Home Act.
• Provide leadership for the implementation of the Village Quality Framework and use outcomes to drive continuous improvement.
• Champions the adoption of technology and innovation to enhance resident experiences team efficiency and operational effectiveness
• Leads and supports implementation of organizational and system-wide initiatives ensuring sustainable adoption and alignment with strategic priorities

Resident Customer and Team Member Experience

• Promote a consistently positive customer experience aligned with our Customer Experience Credo: Know Me Be Present Walk in My Shoes Earn Trust Follow Through
• Build community partnerships to support the community hub model
• Engages residents and families as partners in decision-making
• Advances diversity equity inclusion and belonging by fostering a culture where all team members residents and families feel valued and respected

Education & Experience

• Postâsecondary degree (minimum 3 years) or diploma (minimum 2 years) in health or social services.
• Minimum 3 years of leadership experience in health or social services or completion of an approved LongâTerm Care Home Administration program (if from another sector).
• Proven experience in operational and fiscal management within a regulated environment.

Knowledge Skills & Abilities

The ideal candidate will demonstrate:

• A deep commitment to serving leadership leading with humility empathy and care.
• Strengthsâbased leadership that builds trust compassion stability and hope.
• Ability to build authentic respectful relationships and act with integrity at all times.
• Strong communication skills with the ability to share vision cascade information and inspire others.
• Collaborative leadership style that encourages shared accountability and teamwork.
• Learning agility and a commitment to continuous growth both personally and in others.
• Ability to foster a sense of community belonging and connection.
• Strategic thinking and sound business acumen to anticipate challenges and adapt effectively.
• Strong changeâleadership capabilities including removing barriers and celebrating success.
• Effective conflict resolution and decisionâmaking skills.
• Knowledge of HR practices collective agreements and employment legislation.
• Alignment with Schlegel Villages values: Caring relationships passionate and persistent positive canâdo attitude creative and innovative hardworking and handsâon genuine and humble.

Level of Responsibility

This role holds decisionâmaking accountability for the entire Village. The General Manager partners closely with the Director of Operations on elevated complex or organizationâwide matters.

You can be you while being a part of our family.

At Schlegel Villages we are redefining elder care through innovation Village design and culture change but we know the key to our Village success and our residents satisfaction is YOU and our teams.

We aspire to provide all members of our communities including team members with a life enriching experience. We are family owned and operated and we take our mission seriously: to provide holistic health care in a home environment located within an internal neighbourhood design that promotes a caring community with emphasis on optimal health and life purpose for each resident.

Schlegel Villages is pleased to accommodate individual needs in accordance with the Accessibility of Ontarians with Disabilities Act 2005 (AODA) within our recruitment process. If you require accommodation at any time throughout the recruitment process please speak with the hiring leader.

Equity diversity and inclusion are ingrained within the Schlegel Culture and our Villages are more welcoming open-hearted and vibrant because of Village is strengthened by the unique lived experienceof every person connected to is included and respected in their spirituality cultural diversity and of ability heritage or cultural roots our people are embraced just as they are andwe celebrate andsupportlife purpose within the community.

At Schlegel Villages our hiring practices reflect our commitment to human connection and strong relationships that we strive to provide in our Villages. We do not use artificial intelligence in our screening or selection processes; applications are reviewed by our recruitment professionals who thoughtfully assess candidates fit with our posted opportunities mission and values.

Required Experience:

Director