Conference Services Manager

This role is about more than event planning its about creating unforgettable experiences and building lasting relationships. The Conference Services Manager is the primary owner of the guest journey once business has been contracted serving as the trusted advisor advocate and connector who transforms plans into exceptional events. Through genuine care flawless execution and a passion for hospitality this role creates moments that leave a lasting impression and inspire guests to return again and again.

Start Date: July 2026
Contract: Permanent
Salary: $60000 to $70000 dependent on experience

What Youll Be Doing

Key Responsibilities
Client Ownership & Relationship Management

• Serve as the primary point of contact for assigned groups and events following contract signature
• Build strong trusted relationships with clients through proactive communication and personalized service
• Guide clients through all aspects of event planning including agendas room setups menus AV requirements and billing expectations
• Create meaningful moments that reflect Rimrocks Culture Wellness and Adventure pillars
• Ensure clients feel supported informed and confident throughout the planning process
• Respond quickly and professionally to client requests adapting to changing priorities with flexibility and care
• Deliver a highly personalized experience that exceeds expectations and fosters long-term loyalty

Event Planning & Execution

• Lead site inspections planning meetings and event walkthroughs with confidence and expertise
• Translate client vision into detailed executable event plans
• Prepare and manage Banquet Event Orders (BEOs) conference resumes timelines and event documentation
• Oversee the successful execution of events ensuring accuracy quality and exceptional guest experiences
• Remain present and engaged during key events proactively resolving issues and making informed decisions in real time
• Collaborate closely with operational teams to ensure seamless delivery of all event requirements
• Approach each event with creativity intention and a genuine desire to create memorable experiences

Financial Accountability & Revenue Optimization

• Take ownership of the financial success of assigned groups and events
• Ensure accurate pricing billing structures and contracted inclusions are reflected in all documentation
• Identify opportunities to enhance the guest experience through thoughtful upselling and added value services
• Promote catering enhancements room upgrades wellness experiences and unique resort offerings
• Balance guest satisfaction with revenue optimization and profitability goals
• Partner with Finance to ensure accurate invoicing and timely resolution of billing inquiries

Collaboration & Leadership

• Act as the central liaison between clients and all hotel departments
• Foster strong partnerships with Banquets Culinary Front Office Housekeeping Engineering Sales and Leadership teams
• Communicate event details clearly and effectively to ensure flawless execution
• Support a culture of collaboration accountability and service excellence
• Contribute to continuous improvement initiatives that elevate the guest and colleague experience

Qualifications :

What You Bring

• 3 years of experience in Conference Services Catering Sales Event Management or a related hospitality leadership role
• Proven ability to manage multiple events and priorities simultaneously while maintaining exceptional attention to detail
• Strong client relationship management skills with a passion for delivering memorable experiences
• Excellent verbal and written communication skills with the ability to influence and build trust
• Experience preparing event documentation including BEOs resumes and event timelines
• Strong organizational problem-solving and decision-making abilities
• Ability to remain calm professional and adaptable in fast-paced environments
• Proficiency in Microsoft Office and hospitality sales/event management systems
• Passion for luxury hospitality and creating meaningful guest experiences

Bonus If You Bring

• Experience within a luxury hotel resort or destination property
• Previous experience managing weddings incentive travel programs or large-scale conferences
• Knowledge of Opera Cloud Delphi or similar hospitality systems
• Understanding of the Banff and Canadian Rockies group and events market
• Experience within a pre-opening repositioning or luxury brand environment

Who You Are

You are a natural relationship builder who thrives on creating meaningful connections. You bring energy confidence and enthusiasm to every interaction making people feel valued heard and supported.

You love the excitement of a fast-paced environment where no two days are the same. You are highly organized without being rigid proactive without being pushy and adaptable when plans inevitably change. You understand that exceptional events are built through collaboration communication and a willingness to go above and beyond.

You are motivated by creating experiences that people remember long after they leave. Whether youre leading a planning meeting walking an event space or solving a last-minute challenge you show up with professionalism positivity and genuine care.

Create connections. Deliver experiences. Stay moved.

Physical Demands

The role of Conference Services Manager is highly interactive and guest-facing requiring regular movement throughout the resort and event spaces. The position requires:

• Extended periods of standing walking and moving throughout the property
• Frequent attendance at meetings site inspections and live events
• Ability to lift and carry event materials or supplies up to 20lbs occasionally
• Flexibility to work evenings weekends and holidays based on business and event requirements
• Ability to remain composed and professional in a dynamic fast-paced environment
• Frequent use of computers and mobile communication devices

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a team member at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every person to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRLeadership
#CWMRSummer26

Remote Work :

No

Employment Type :

Full-time