UI Claims Specialist

The work we do matters!

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Job Description:

Examples of Work

• Assist unemployment insurance claimants and employers with navigating the NEworks systems and provide technical support by guiding and coaching in the filing of initial additional and weekly claims for unemployment insurance benefits.

• Receive and respond to telephone and email inquiries from claimants employers other agencies and the general public about the unemployment insurance program; interpret state and federal unemployment insurance laws agency rules regulations policies and procedures.

• Explain services procedures agency rules and regulations options and benefits to customers by interpreting state and federal unemployment insurance laws. Discuss NDOL and American Job Center services and refer accordingly.

• Pre-screen claims by gathering and assessing key database information on individuals type and location of employment and applying Nebraska federal and state laws to make decisions.

• Collect record and store claimant demographics and employment history along with appropriate occupational classification codes and enter respective data into a computer database.

• Retrieve review and verify all client personal and employment information data for accuracy and completeness and update as required.

• Assist in the adjudication of issues and claims.

• Conduct eligibility reviews with unemployed individuals by telephone regarding ability and availability to work; if needed take necessary action.

• Assists in monitoring of scanning terminal fax terminal and Enterprise Management System to ensure system continuity.

• Upload incoming documents into the NEworks system.

• Other duties as assigned.

Location: NDOL Administration Building 550 South 16th Street Lincoln (On-site)
Schedule: 8am-5pm; Monday-Friday

Requirements / Qualifications:
Minimum Qualifications: Training or experience in areas such as public contact customer service call center and/or performing office/clerical procedures including the use of personal computer associated software and office equipment.

Preferred Qualifications: Associates degree in business administration marketing human resources social services or related field. Experience working as a customer service representative. Spanish/English bilingual language skills preferred but not required.

Knowledge Skills and Abilities
Skilled in: interviewing to collect elicit essential information; accurate data entry; organizing and filing workload.

Ability to: investigate and analyze data to determine facts and draw reasonable conclusions; use computer in daily tasks; interpret written information and forward to appropriate parties; respond in a timely manner to deadlines; interact effectively with customers from varying backgrounds; work under limited supervision; regular and reliable attendance required.

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The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.