Customer Care Manager Home Care Armidale

Are you an experienced Customer Care Manager Care Coordinator or Client Manager with a passion for supporting older Australians Join Healthcare Australia as a Customer Care Manager Home Care supporting clients across the Armidale region.

In this client-facing role you will be the primary point of contact for new and existing home care clients guiding them through their aged care journey with empathy and expertise. Youll play a key role in delivering high-quality personalised services while building strong trusted relationships with clients and their support networks.

Key Responsibilities Include:

• Act as the main point of contact for clients delivering exceptional service and tailored home care solutions
• Build strong relationships with clients and families to understand their needs and develop personalised care plans that promote independence and wellbeing
• Monitor service delivery and client satisfaction through regular communication and reviews
• Collaborate with nurses allied health professionals and internal teams to coordinate care and ensure seamless service delivery
• Support new client enquiries and onboarding with empathy helping match suitable care workers to client needs
• Contribute to local business growth through relationship-building and community engagement

Lets talk about you! 

Youre a natural relationship builder who thrives in a customer-focused role. You bring warmth professionalism and a proactive mindset along with the ability to balance client care with achieving business outcomes.

• Strong communication and interpersonal skills with a customer-first approach
• A proactive and results-driven mindset with the ability to meet targets and manage competing priorities
• Experience in Home Care Aged Care NDIS or a similar health-related service
• Confidence engaging stakeholders and building external partnerships
• Comfortable using MS Office and CRM systems
• Ability to work independently while contributing to a supportive team environment
• Experience attending community events or networking locally will be highly regarded

Mandatory Requirements

• A current National Police Check (ACIC accredited) stating suitability to work in aged care or with vulnerable persons.

With HCA youll be rewarded with:

• A fabulous discount on BUPA Private health Insurance 7%! 
• Hybrid Work: Enjoy flexible hybrid working conditions that empower work-life balance
• Access to extra leave with a day off for your birthday plus a rewards and benefits platform
• Salary Packaging - novated leasing available with Smart group 
• Be part of a well-respected Australian based organisation of more than 3000 employees!

At HCA we are committed to embracing diversity and committed to providing a safe working environment.  Veterans are encouraged to apply.

Remote Work :

No

Employment Type :

Full-time