Primary Details

• Location: Melbourne or Hobart
• Type: Permanent full time
• Hybrid role Happy to talk flexible working

The opportunity

Were looking for a Claims Relationship Manager to join the Elders Insurance this role you will build and maintain strong relationships with internal and external stakeholders to drive and promote the success of the Elders Insurance and QBE Claims Management strategy. You will also act as a key escalation and resolution point for claims disputes working collaboratively with teams to provide timely and effective solutions

About QBE

At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.

Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.

Your new role

A day in the role may look a bit like this:

• Act as the primary point of contact for claims matters related to Elders Insurance agency-managed claims
• Provide expert claims support and coaching to agency staff ensuring they understand and effectively apply claims processes and strategies.
• Maintain excellent client relationships with the insured agents service providers and the broader community
• Leverage strong relationship management skills to support the Claims strategy and drive the achievement of business targets and ensure in lines with all legislation industry codes and company policies
• Review and analyse claims trends providing insights and feedback to claims teams/underwriters/risk assessors to enable appropriate actions
• Deliver proactive advice guidance and education programs to Elders agents and internal stakeholders to drive the adoption of Elders Insurance claim strategies. Foster collaboration and continuous improvement with the Claims Service Centre
• Some travel will be required for this position including interstate

About you

To be successful in this role you will have

• Proven experience in property or motor claims
• Catastrophe event claims experience advantageous
• An understanding of and demonstrable application of the General Insurance Code of Practice
• Excellent customer service and relationship building skills
• Collaborative work with Claims Business and Customer groups along with a working knowledge of the insurance process from application to claims resolution.
• You possess experience with distribution channels which is essential for effective claims management and resolution.

Benefits

We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:

• Hybrid Working a mix of working from home and in the office to enhance your work/life balance
• Life Leave supporting the life events we all experience leaving your annual leave for rest
• 18 weeks gender-equal flexible leave for all new parents including paid super
• A range of discounts on insurance products car hire hotels goods and services

To learn more about benefits of working with us clickhere.

Rewards & Recognition

We value our employees experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program
• Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and lets make it happen!

If youre looking for a career that combines your expertise and your empathy click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.