Customer Operations Advisor
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Job Location:
Tlaquepaque - Mexico
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Description -
Job Summary:
Job description:
This is a Customer Operations role supporting the NA Market. Customer facing role accountable for backlog management to support customer requirements and enable HPs financialobjectives. We put the customers experience at the center of everything we do.
Responsibilities:
Acts as a first point of contact forsolvinganddeliveringsolutions tocustomerinquiries.
Responsiblefor managing the backlog through digital toolsand trackend-to-endprocess
Communicates order status and process improvement opportunities.
Engages anddrives conversationswith internal teamsand external customer to solve business process issues
Provide data-based solutions and recommendations to drive business decisions.
Contributes toefforts tooptimizecurrent processes often collaborating with other groups within HP to improve day-to-day activities.
Accountable for driving cross-functional metric actions and Increase Total Customer Experience (Speed Predictability). Shipped Not Invoiced Frictionless Disputes etc.
Complies withall HP regulatory policies
Influenceprocessesand teamsto accelerate cash flow(SNI SIP)
Education and Experience Required:
First level university degree or equivalent experience.
Typically 2-4 years of related experience (e.g. supply chain customer service procurementfinancial management).
Knowledge and Skills:
Self-drivenmindset
Strong and assertive communication skills with ability to convey impact messages clearly (verbal and written)
Mastery in English
Problem-solving with analytical mindset
Efficient time management and clear prioritization structure
S4-SAP OrderToCashprocessesknowledge are preferred
Intermediate knowledge of Microsoft Office (Excel PowerPoint etc.)
Emotional intelligence growthmindsetand resiliency
Strong teamwork
Job -
Sales OperationsSchedule -
Full timeShift -
First Shift (Mexico)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information review HPsEEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal
Required Experience:
Unclear Seniority
