Document Control & Customer Service Specialist

The Specialist Document Control & Customer Service serves as the primary controller for all engineering development documentation affecting Customer this role you will coordinate create and maintain product support data within SAP and TC systems . You will govern the release of engineering documentation throughout the product development lifecycle. Additionally you will act as the key cross-functional liaison within the extended organization to standardize control and document common service parts across BSH production facilities.

Key Responsibilities

• Manage the creation / modification of Bills of Materials (BOMs) based on technical inputs and requirements from the Product Development team to support new product launches and subsequent design modifications.
• Serve as the primary liaison for Service BOMs and spare part development between the Product Development and Customer Service teams.
• Generate and maintain master material numbers within the CMD and SAP environments to support ongoing Service operations.
• Maintain absolute BOM data integrity (including creation updates and archiving) in accordance with design engineering specifications and approved Engineering Change Orders (ECOs).
• Define and maintain Appliance Engineering Tolerances (AETs) and technical approvals for the BSH product line.
• Initiate and coordinate technical data exchanges during Engineering Change Review meetings to ensure cross-departmental alignment.
• Leverage advanced proficiency in SAP and TC software systems and compliance procedures to streamline documentation workflows.
• Provide dedicated documentation and engineering support to the Development and Sustaining Engineering departments.
• Audit review and correct complex BOMs to guarantee data accuracy and prevent downstream operational issues.
• Provide cross-functional backup and coverage for team members to maintain uninterrupted business continuity.
• Execute other operational and administrative duties as assigned by leadership.

Qualifications :

• Excellent communication skills and the ability to work collaboratively in a cross-functional team environment.
• Advanced proficiency in SAP ERP systems specifically within master data and documentation modules (such as CMD and R1P).
• Direct hands-on experience utilizing TC systems and executing technical change procedures.
• Established ability to perform Specialist I Doc Control position with ease
• Familiarity with Database Management Systems (DBMS) and Product Lifecycle Management (PLM) workflows.
• High speed and accuracy in master data entry with a strict focus on detail and data integrity.

Additional Information :

• Hands-on experience with consumer cooking appliances or related products.

Remote Work :

No

Employment Type :

Full-time