VP of Operations, LATAM & Caribbean

What youll do

• Provide senior operational leadership expertise and guidance to LATAM & Caribbean-based General Managers and hotel leadership teams ensuring alignment with Ennismores goals and values as well as the applicable Brand standards.

• Partner closely with General Managers to set clear performance expectations establish accountability and monitor results through disciplined use of KPIs financial analysis and structured performance reviews.

• Lead the annual planning budgeting forecasting and Latest Estimate (LE) processes across the portfolio strengthening financial discipline forecast accuracy and commercial decision-making.

• Identify evaluate and drive revenue growth and profitability opportunities across the hotels working collaboratively with Ennismore level sales revenue marketing food & beverage and brand teams.

• Hold General Managers accountable for commercial operational people and guest experience outcomes providing coaching and development where appropriate and taking decisive action to address sustained underperformance when necessary.

• Champion a consistent high-quality guest experience across all properties ensuring effective execution of Brand standards service culture and reputation management.

• Provide executive oversight of labor strategy and workforce effectiveness in partnership with People & Culture ensuring appropriate staffing models productivity engagement and compliance with local employment regulations and any collective agreements.

• Oversee safety security and regulatory compliance across the portfolio including life safety health and risk management standards and serve as the senior escalation point for critical incidents or crises.

• Lead operational reviews and performance deep dives sharing best practices insights and learnings from across Ennismore to continuously raise operational standards.

• Support and oversee capital projects renovations and site-level initiatives ensuring delivery on time and on budget and working directly with owners to resolve issues and maintain strong relationships.

• Act as the primary operational point of contact for owners delivering clear insightful reporting that explains both results and the drivers behind performance.

• Provide executive leadership for new hotel openings rebrands and ownership or management transitions ensuring smooth execution brand alignment and timely stabilization.

• Build and sustain a strong connected community of General Managers and senior leaders fostering collaboration shared learning and consistent leadership behaviors across the region.

• Contribute to our portfolio strategy by identifying risks and opportunities informing capital prioritization and supporting medium- and long-term operational planning.

Qualifications :

What were looking for

• 5 years experience as a Cluster/Area GM and/or Regional Operations leadership who has a proven record of driving performance through both operational and service results.
• Bi-lingual fluency of English/Spanish.
• Required experience with all-inclusive model.
• Someone with strong leadership skills who can consistently develop positive and collaborative relationships with a variety of stakeholders.
• Someone who thrives in a creative and entrepreneurial environment rather than a structured and established work environment.
• Significant experience of developing and executing strategic operations and financial/budget control.
• A out-of-the-box thinker who makes brave choices and inspires others to do the same.
• Youre looking for a place where you can be you: no clones in suits for us.
• Youre not precious. We leave our egos at the door and help get things done.
• Youre up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard supports each other and has fun along the way.

Additional Information :

Whats in it for you

• Ennismores values and fast-growing environment.
• Become part of a team thats very passionate about creating great hospitality experiences and building a portfolio of brands.
• The opportunity to be yourself and collaborate with other bright minds in an open and innovative culture that values creativity.
• A competitive package and plenty of opportunity for development.
• Excellent discounts across the entire Ennismore and Accor family of brands.
• Learning opportunities to broaden your skillset and development that helps you think make and thrive at work.

Ennismore is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Remote Work :

No

Employment Type :

Full-time