Customer Service Specialist - Systems & Tools (m/f/d)

Field of Work:Marketing & Sales
Location:Einbeck
Legal Entity:KWS SAAT SE & Co. KGaA
Contract Type: Regular
Is Full Time: Yes
Job ID: 16477

Drive smart system solutions that strengthen our processes and meet customer needs!

KWS SAAT SE & Co. KGaA is looking for a Customer Service Specialist (m/f/d) with a focus on Systems & Tools to join us as soon as possible.
In this role you will play a key part in shaping the digital future of our Customer Service & Logistics department. You will independently develop coordinate and manage our system landscape and make a significant contribution to the harmonization and optimization of the underlying processes.

This exciting and varied position is permanent and full-time based in Einbeck or Wohlde (Germany).

What you can look forward to:

• Responsibility for coordination of and further development of the system landscape in the German market with a focus on order processing particularly the specialist dealer portal
• Harmonization of existing processes across all crop types including contributing your own innovative ideas to achieve overarching process goals
• Design optimization and implementation of interfaces between relevant systems (SAP Salesforce MuleSoft) in close collaboration with internal and external service providers
• Definition of requirements for the Customer Service & Logistics department and representation of these requirements in international projects (e.g. within the S/4HANA rollout)
• Execution of acceptance tests as well as internal departmental trainings together with end users and support with technical issues

Bring in your strengths:

• Completed degree or vocational training ideally with a focus on business informatics or a comparable qualification
• Strong understanding of systems and processes along with initial professional experience in IT project management or a similar role
• Advanced knowledge of SAP especially SAP SD and/or Salesforce
• Confident stakeholder management and excellent communication skills combined with a high level of assertiveness
• High level of flexibility initiative and a structured reliable and independent working style
• Fluent German and English skills both written and spoken

Start your future with us! What we offer to help you grow:

• Challenging projectsin an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
• Flexible working hours modelwith the option for remote work (hybrid model)
• Afamily-owned company culturecharacterized by closeness reliability independence and foresight reflected in an open and friendly working atmosphere
• True to the mottoMake yourself grow!we promote your personal and professional development
• Attractive additional benefits such ascapital-building benefitsholidayandChristmas bonuseschildcare allowancejob bike and more

Make a real impact and grow with us!

We look forward to your expertise and enthusiasm and happy to receive your digital application via our job portal.

About KWS

KWS is one of the worlds leading plant breeding companies. Nearly 5000 employees in more than 70 countries generated net sales of around 1.68 billion in the fiscal year 2023/2024. A company with a tradition of family ownership KWS has operated independently for almost 170 years. It focuses on plant breeding and the production and sale of seed for sugarbeet corn cereals vegetables oilseed rape and sunflower. KWS uses leading-edge plant breeding methods to continuously improve yield for farmers and plants resistance to diseases pests and abiotic stress. To that end the company invested more than 300 million last fiscal year in research and development. For more information: Follow us on LinkedIn at

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