Junior IT Help Desk Analyst Internship

This 8âweek term position funded through the CanadaâAlberta Job Grant 2026 is an entryâlevel developer work experience opportunity on the YWCA Calgary IT team. The primary focus is scripting and automation within our infrastructure (such as user onboarding and offboarding) Office IT automation through Power Automate and SharePoint Online and prototyping AI use cases in Microsoft Copilot Studio. The role also includes some Level I client support and laptop work allowing the student to contribute to the broader technology support team.

WHAT WE OFFER:

• Truly rewarding work; contribute to lasting positive change for individuals and our community
• Flexible schedules to help our employees manage work and life
• A supportive team environment and opportunities for professional development

WHAT YOULL DO:

• Write and maintain scripts (PowerShell Python JavaScript) to automate infrastructure tasks such as user onboarding and offboarding account provisioning group membership and license assignment
• Design build test and deploy Microsoft Power Automate flows to automate manual or repetitive Office IT processes
• Develop and customize SharePoint Online sites lists libraries and pages to support staff workflows
• Build and pilot AI use cases as agents in Microsoft Copilot Studio (including knowledge sources topics and actions) for internal staff scenarios
• Troubleshoot issues apply bug fixes and update existing code flows and scripts as part of dayâtoâday development
• Contribute to Microsoft 365 automation across the Power Platform Teams Forms and related tools
• Document flows configurations scripts and howâto guides to ensure solutions can be supported after the term ends
• Provide periodic Level I support for hardware software peripherals and Microsoft 365 questions under the guidance of the IT support team
• Participate in laptop imaging setup configuration and refresh activities
• Document tickets escalate issues appropriately
• Support Microsoft Teams meeting rooms and audioâvisual equipment on an asâneeded basis

QUALIFICATIONS

• Currently enrolled in or recently completed a SAIT Software Development diploma BSc in Software Development or comparable post-secondary program in Computer Science Software Development or IT

WHAT YOULL BRING

• Microsoft certifications (PL-900 AZ-900 or MS-900) are an asset
  Strong analytical and problemâsolving skills with the ability to learn new technologies quickly
• Programming experience with one or more languages such as Python JavaScript/TypeScript PowerShell C# or Java
• Comfortable troubleshooting applying bug fixes and updating existing code
• Experience with PowerShell scripting for task automation and Windows administration
• Working knowledge of JSON REST APIs and Git source control
• Basic SQL and relational database concepts
• Knowledge of HTML CSS and a modern JavaScript framework (e.g. React or Vue)
• Exposure to Power Automate and Office IT automation Microsoft 365 Power Platform SharePoint Online or Copilot Studio is considered an asset

If you want to change lives we want to hear from you.
Deadline: Until suitable candidate found
Apply today by submitting your resume cover letter and salary expectations.
Check out our website for more information about YW Calgary.

YW Calgary is committed to providing an equitable diverse and inclusive workplace where all employees volunteers and clients feel valued and respected whatever their race religious beliefs colour gender gender identity gender expression sexual orientation disability age ancestry or place of origin.

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Required Experience:

Junior IC