Warehouse and Technical Support Specialist

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group who are the global leader in access solutions. Every day we reimagine how people move through a safer more open world with ease. If youve ever walked through an automatic door stayed in a hotel or gone through passport control youve probably used one of our products or services. We have operations in over 70 countries with over 52000 colleagues around the world.

Our expertise in customer journey mapping innovation and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in Construction for a Warehouse and Technical Support Specialist.

Your Role in Keeping the Future in Safe Hands

We are seeking a dedicated Warehouse and Technical Support Specialist to join our team. This role combines warehouse and assembly management with technical support responsibilities ensuring smooth operations and efficient handling of both physical and digital assets. The ideal candidate will manage software portals activate set up and modify customer accounts and assets and prepare hardware by assembling installing software and setting up devices. This position does not involve direct customer interaction.

Key Responsibilities:

Warehouse and Assembly Management:

• Assist in all areas of warehouse and assembly areas.
• Organize and maintain inventory in the warehouse.
• Ensure accurate tracking and documentation of incoming and outgoing shipments.
• Manage orders including picking and packing for shipment.
• Procure assemble and kit parts and products.

Technical Support:

• Manage software portals including activation setup and modification of customer accounts and assets.
• Prepare hardware for customers by installing necessary software and configuring devices.
• Maintain records of hardware and software setups and updates.
• Troubleshoot and resolve technical issues related to hardware and software installations.

Collaboration and Reporting:

• Work closely with other departments to ensure seamless operations.
• Provide regular updates and reports on inventory and order status Technical support activities and other job related data.
• Assist in developing and implementing process improvements for warehouse and business operations.

Qualifications:

• Proven experience in warehouse management and technical support roles.
• Strong organizational and multitasking skills.
• Proficiency in managing software portals and software systems.
• Ability to install and configure software on various hardware devices.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with ERP systems and database management (SAP).
• Familiarity with SalesForce.
• Basic understanding of network configurations and IT infrastructure.
• Certification in IT support or related field is a plus.

About Us

Featuring four times in Forbes most innovative companies worldwide we deliver innovative safe and convenient security solutions that provide real added value to our customers. As a group our goal is to everyday help billions of people experience a more open world. Were proud to boast leading positions across the majority of Europe North and South America Asia and Oceania offering products and services to our customers seeking solutions to their entrance and opening requirements such as locks doors and entrance automation.

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We are the ASSA ABLOY Group
Our people have made us the global leader in access return we open doors for them wherever they go. With nearly 63000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.

As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.

As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.