Were one of the worlds fastest-growing brand tracking companies. Weve built beautiful always-on radically affordable brand intelligence taking an old-school $100k market research product and making it 10x easier to use and 10x more affordable.
Were a world-class team of kind ambitious generous and smart humans working with over 1000 epic brands across AU NZ the US and UK and were on the look out for our next Customer Pod Lead to join the team .
How this role fits within the team:
As Pod Lead youre the heartbeat of the Customer Success engine. Youll lead a high-performing pod of Brand Champs Tracksuits version of CSMs while staying close to a small portfolio of key accounts yourself.
This is a player-coach role in the truest sense. Youre right beside your Brand Champs on calls at brand dinners and in the moments that matter setting the standard through your own craft. Just as importantly youll bring a coaching style that meets a diverse team where they are unlocking whats unique in each person rather than imposing a one-size-fits-all playbook.
Were a data and research company with a deep love of brand that uses SaaS as its delivery mechanism. Were not a conventional SaaS CS team were subject matter experts on Brand Theory and Brand Health and we love it. Tracksuit is more than a platform; its a community for modern brand builders and this role plays a central part in bringing that to life.
You will be responsible for:
Customer impact
- Join key customer conversations to stay close to whats working (and whats not)
- Help turn Tracksuit insights into clear compelling brand stories for senior stakeholders
- Drive continuous value by embedding brand health into how customers make decisions and run their business
- Build strong relationships with Senior Marketers and Brand Insights professionals across strategic and growth accounts
Pod performance
- Lead a pod of 36 Brand Champs and their combined book of business owning GRR & NRR outcomes
- Drive and support renewals expansion and strong customer health outcomes across the full portfolio
- Step in as a calm senior escalation point when the stakes are high
- Own forecasting reporting and save plans with a clear view of risk and upside
People leadership
- Coach Brand Champs to grow in capability confidence and commercial thinking
- Run high-impact 1:1s and pod stand-ups that actually move things forward
- Lead performance feedback and development conversations with clarity and care
- Hire and onboard new Brand Champs coaching them for success from day one
Operational rhythm
- Balance capacity and manage customer allocations across the pod
- Keep a birds-eye view to spot churn risks patterns and opportunities early
- Be the voice of your pod internally surfacing product feedback and customer needs
- Contribute to CS-wide initiatives that lift the whole team
Thats the role so who are you
Your traits:
- Curious
- Data Informed
- Loves people leadership
- Passionate about customers
- Humble
- Calm under pressure
- Brand and Marketing interest
- Comfortable with ambiguity
Experience were looking for: Were looking for someone with 8 years managing a portfolio of clients where they created real value for marketers in Customer Success brand/marketing strategy or account management. Youll also have 2 years leading a team of 36 direct reports in a high-growth or SaaS environment. Agency experience (advertising media or research) is highly regarded.
Why we think this role is exciting:
This is a rare opportunity to join our Customer team an ambitious kind group that champions innovative thinking and a collaborative environment. Youll work closely with our Head of Customer to shape the next phase of success at Tracksuit and alongside some of ANZ the US and UKs most epic brands and marketers. These are cool creative humans who love to push the boundaries and youll have a unique opportunity to shape how Tracksuit engages with them.
$155000 - $170000 a year
Please note: this role also includes up to 20% commissions on-top of base.
We practice transparent compensation at Tracksuit which means we put a real focus on fair compensation for our people and their roles. We run comprehensive full-cycle comp reviews annually as well as rolling promotions when youve levelled up. Your salary is supplemented with our best-in-class benefits package as well as generous ESOP.
Why Tracksuit
Our vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. Were doing this by becoming the common language to measure understand and communicate the value of brand building.
Weve built beautiful always-on radically affordable brand tracking taking an old-school $100k market research product and making it 10x easier to use and 10x more affordable.
Obviously when you join youll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort were fun and informal (yet tidy) and were practical and ready for anything.
FYI - Were pet-friendly in principle and practice with the occasional four-legged visitor adding to the charm not the chaos.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Were one of the worlds fastest-growing brand tracking companies. Weve built beautiful always-on radically affordable brand intelligence taking an old-school $100k market research product and making it 10x easier to use and 10x more affordable.Were a world-class team of kind ambitious generous and s...
Were one of the worlds fastest-growing brand tracking companies. Weve built beautiful always-on radically affordable brand intelligence taking an old-school $100k market research product and making it 10x easier to use and 10x more affordable.
Were a world-class team of kind ambitious generous and smart humans working with over 1000 epic brands across AU NZ the US and UK and were on the look out for our next Customer Pod Lead to join the team .
How this role fits within the team:
As Pod Lead youre the heartbeat of the Customer Success engine. Youll lead a high-performing pod of Brand Champs Tracksuits version of CSMs while staying close to a small portfolio of key accounts yourself.
This is a player-coach role in the truest sense. Youre right beside your Brand Champs on calls at brand dinners and in the moments that matter setting the standard through your own craft. Just as importantly youll bring a coaching style that meets a diverse team where they are unlocking whats unique in each person rather than imposing a one-size-fits-all playbook.
Were a data and research company with a deep love of brand that uses SaaS as its delivery mechanism. Were not a conventional SaaS CS team were subject matter experts on Brand Theory and Brand Health and we love it. Tracksuit is more than a platform; its a community for modern brand builders and this role plays a central part in bringing that to life.
You will be responsible for:
Customer impact
- Join key customer conversations to stay close to whats working (and whats not)
- Help turn Tracksuit insights into clear compelling brand stories for senior stakeholders
- Drive continuous value by embedding brand health into how customers make decisions and run their business
- Build strong relationships with Senior Marketers and Brand Insights professionals across strategic and growth accounts
Pod performance
- Lead a pod of 36 Brand Champs and their combined book of business owning GRR & NRR outcomes
- Drive and support renewals expansion and strong customer health outcomes across the full portfolio
- Step in as a calm senior escalation point when the stakes are high
- Own forecasting reporting and save plans with a clear view of risk and upside
People leadership
- Coach Brand Champs to grow in capability confidence and commercial thinking
- Run high-impact 1:1s and pod stand-ups that actually move things forward
- Lead performance feedback and development conversations with clarity and care
- Hire and onboard new Brand Champs coaching them for success from day one
Operational rhythm
- Balance capacity and manage customer allocations across the pod
- Keep a birds-eye view to spot churn risks patterns and opportunities early
- Be the voice of your pod internally surfacing product feedback and customer needs
- Contribute to CS-wide initiatives that lift the whole team
Thats the role so who are you
Your traits:
- Curious
- Data Informed
- Loves people leadership
- Passionate about customers
- Humble
- Calm under pressure
- Brand and Marketing interest
- Comfortable with ambiguity
Experience were looking for: Were looking for someone with 8 years managing a portfolio of clients where they created real value for marketers in Customer Success brand/marketing strategy or account management. Youll also have 2 years leading a team of 36 direct reports in a high-growth or SaaS environment. Agency experience (advertising media or research) is highly regarded.
Why we think this role is exciting:
This is a rare opportunity to join our Customer team an ambitious kind group that champions innovative thinking and a collaborative environment. Youll work closely with our Head of Customer to shape the next phase of success at Tracksuit and alongside some of ANZ the US and UKs most epic brands and marketers. These are cool creative humans who love to push the boundaries and youll have a unique opportunity to shape how Tracksuit engages with them.
$155000 - $170000 a year
Please note: this role also includes up to 20% commissions on-top of base.
We practice transparent compensation at Tracksuit which means we put a real focus on fair compensation for our people and their roles. We run comprehensive full-cycle comp reviews annually as well as rolling promotions when youve levelled up. Your salary is supplemented with our best-in-class benefits package as well as generous ESOP.
Why Tracksuit
Our vision is to be used in every strategic growth conversation for the best consumer brands of today and tomorrow. Were doing this by becoming the common language to measure understand and communicate the value of brand building.
Weve built beautiful always-on radically affordable brand tracking taking an old-school $100k market research product and making it 10x easier to use and 10x more affordable.
Obviously when you join youll receive an epic Tracksuit which reflects our vibe. We are built for speed and comfort were fun and informal (yet tidy) and were practical and ready for anything.
FYI - Were pet-friendly in principle and practice with the occasional four-legged visitor adding to the charm not the chaos.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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