Customer Service Officer

BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16500 people is our strength and we want our people to be safe successful and well. Were leaders and innovators in transforming steel into smart products and solutions that support society today and in the future. Were proud of brands like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity

Metalcorp is looking for a Customer Servic Officer to join the team based in Geelong. Metalcorp is a steel and aluminium distributor also specialising in rural products. It is the rural brand for the land with branches in regional locations and is trusted by customers for the quality of its products and the service of its people. The tailored product range includes specialised livestock handling equipment building materials structural and tubular steel fencing roofing aluminium and more. 

Were looking for a results based customer-focused and enthusiastic individual who enjoys helping people building relationships and finding solutions. While customer service experience is important were equally interested in your attitude communication style and willingness to learn. We can teach our products and systems what were really looking for is someone who genuinely enjoys engaging with customers and contributing positively to a close-knit team.

As a Customer Service Officer youll be a key point of contact for our customers providing exceptional service across phone email and in-person interactions. Youll work alongside a supportive and experienced team managing enquiries preparing quotations processing orders and helping customers find the right solutions to meet their needs.

This is a role where no two days are the same. Youll enjoy a varied workload exposure to the full customer lifecycle and opportunities to develop your knowledge of products sales processes and the wider BlueScope business.

The position is a permanent full-time position Monday to Friday 8:00am to 4:30pm.

Why Join MetalCorp Geelong

Geelong offers the best of both worlds - the lifestyle benefits of a regional city with Melbourne only an hour away. Whether youre looking for a sea change a tree change or simply a great place to build your career Geelong has plenty to offer. At MetalCorp Geelong youll enjoy:

• regular team events including branch BBQs every 6-weeks
• a supportive and collaborative team culture
• strong onboarding training and mentoring programs
• opportunities for career growth and internal progression
• exposure to the broader steel and rural products industry
• a business that values teamwork customer service and continuous improvement

You will also have access to various health and wellbeing initiatives including our Employee Assistance Program Employee Real Deals and ongoing learning support and training.

What Will You Do

As part of our supportive and friendly team you will:

• interact with our customers over the phone and email managing quotes and queries
• follow-up on quotations and enquiries converting these into sales opportunities
• collaborate with internal stakeholders including marketing warehouse and sales departments to ensure customer expectations and requirements are met
• nurture and grow relationships with customers to uncover new business and sales opportunities
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

With a strong customer focus and a desire to grow and develop in the role you will bring:

• experience working in a customer service environment
• high attention to detail and ability to complete multiple tasks simultaneously
• effective communication and interpersonal skills
• confidence to resolve issues effectively and efficiently
• a proactive approach in building constructive and effective relationships
• basic knowledge with Microsoft office and an ability to learn new systems

Why BlueScope

As were creating strength for the future through our people products and solutions BlueScope gives you opportunities to innovate learn and grow with the business supported by inclusive leadership and a positive passionate team. At BlueScope youll:

• Learn and develop as you grow. With opportunities tobuild skills specificto your role andaspirationsour lifelong learningculturewill support your future career pathways.
• Create innovative solutions. Seek better smarter ways to solve problems create sustainable solutions and make things happen.
• Experience connection and care. Experience a positive inclusive work environment where we look out for each others safety and wellbeing.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do. 

At BlueScope we offer work-life flexibility through our B-flex program. Were committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves and welcome people of all backgrounds skills experiences and perspectives. We encourage Women and First Nations people to apply. Were passionate about driving sustainability outcomes that matter to our communities including action on climate and our 2050 net zero goal.

Bring your energy and make your mark as together we drive Our Purpose: We create and inspire smart solutions in steel to strengthen communities for the future. 

Come and discover us at  us creating strength for the future.

Applications close Thursday 13 August 2026

Remote Work :

No

Employment Type :

Full-time