Driver Assistant

The Driver Assistant plays a critical role in ensuring the seamless execution of logistics operations for courier services specializing in the transportation of biological samples medical kits MedTech supplies and other life sciences-related shipments. This position is responsible for providing logistical and administrative support to drivers coordinating pick-up and delivery schedules and ensuring compliance with industry regulations and operational standards. Provides logistical and administrative support for drivers.

Job Purpose

General Duties:

• Communicate effectively with stakeholders to confirm schedules locations and special instructions.
• Inspect cargo upon receipt to verify its condition.
• Load transport and deliver biological and general cargo safely and on time.
• Prepare and pack biological shipments as required at both the airport and office.
• Keep vehicles in optimal condition performing daily logbook updates and necessary maintenance.
• Assist in loading and unloading shipments when required.
• Understand and adhere to shipment deadlines.
• Maintain vehicle cleanliness conduct regular inspections refuel and perform minor repairs as needed.
• Accurately document transportation activities including mileage inspections and incidents.
• Report any accidents delays or issues encountered during transport.
• Comply with all transportation regulations policies and procedures set by regulatory agencies.

Responsibilities:

• Driver Coordination: Assist drivers by confirming pick-up and drop-off schedules locations and any special instructions. Ensure they have all necessary documentation and information for smooth deliveries.
• Airport Operations Support: Facilitate airline drop-offs and retrievals by preparing necessary paperwork tracking shipment statuses and providing real-time updates. Assist in navigating airline processes to ensure timely shipment handling.
• Consolidation & Labeling: Organize and prepare shipping labels assemble consolidator boxes and verify documentation for outbound shipments.
• Cold Chain Management: Provide support for shipments requiring temperature control including dry ice shipments and gel packs conditioned at 2-8C and 15-25C. Ensure proper handling and re-icing of shipments in accordance with service SOPs.
• Re-Icing & Packaging Support: Assist in the preparation and maintenance of temperature-controlled shipments including gel pack replacement and repackaging as needed.
• Compliance & Confidentiality: Ensure adherence to TSA and airport regulations while maintaining the confidentiality of shipments and client information.
• Vehicle & Equipment Support: Assist with loading and unloading shipments when necessary particularly for packages exceeding 50 lbs. Ensure vehicles are equipped with the necessary supplies for efficient operations.
• Record-Keeping & Reporting: Maintain accurate records of transportation activities including mileage logs vehicle inspections and incident reports. Report any transportation-related issues or delays promptly.
• Regulatory Compliance: Ensure all transportation activities align with company policies and relevant regulatory requirements.

Qualifications & Skills Required:

• Basic understanding of cold chain logistics biohazard handling and regulatory compliance for biological and medical shipments.
• Good organizational skills and attention to detail.
• The ability to work under pressure.
• Flexible availability including evenings weekends and holidays if needed.
• Ability to recognize and address shipment-related issues.
• Comfortable working in a fast-paced environment.
• Valid drivers license required (CDL not required).
• Bilingual in English & Spanish preferred.
• Effective communication and interpersonal skills.
• High school diploma or equivalent.
• Clean driving record.
• Familiarity with scanners barcodes and tracking systems is a plus.
• Ability to lift packages up to approximately 50 lbs.
• Willingness to adapt to changing schedules.
• Attention to detail to ensure accuracy in documentation and compliance with procedures.
• Must be able to operate cargo vans small trucks (up to 24) and pick-up trucks as needed to support local and regional deliveries.

Work Setting

• Primarily operates at airports or in urban and suburban areas delivering packages and goods to residential and commercial locations.
• Prepares shipments at the airport before dispatch.
• Works in locations such as loading docks cargo warehouses and aircraft loading areas.
• Must be able to assist with loading and unloading shipments over 50 lbs.
• May transport cargo to and from air cargo facilities including freight terminals and cargo ramps.
• Occasional domestic or international travel may be required for industry events or emergency response situations.
• The role may involve working outside standard business hours to meet client needs or handle urgent issues.