Operations Support
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB DESCRIPTION
Manage New Service Inquiries received from Customer Service Organization via various workstreams (Notifications Emails or Business Process Exception cases)
Research and analyse these customer notifications regarding the ability to provide water / wastewater services to potential new customers.
Interaction with both internal/external business partners via phone and email regarding the ability to provide these services and application status.
Analysis of BPEMS (Business Process Exception cases) created from meter reading or techinical master data errors. These cases will require research and timely resolution to reduce estimates or account set up errors that may delay billing.
REQUIRED SKILLS
Effective communication skills a mininum of 2 years of customer service experience making outbound phone calls.
Root cause analysis for account research and Math Skills for calculations
Computer experience including Microsoft Office applications
Prior SAP experience preferred
