Client Solution Architect

About the Role

The Operations Partner is responsible for endtoend operational delivery quality management and escalation handling for highcomplexity and premium clients. The role acts as a senior operational interface between clients Customer Support Data Operations and Commercial teams ensuring compliant timely and highquality delivery while driving process improvement and growth.

Key Responsibilities

• Own resolution of highcomplexity operational client requests (e.g. database changes new deliverables product coding feasibilities data inquiries).
• Manage MSD tickets and requests in line with SLA/OLA coordinating crossfunctionally through to final delivery.
• Act as direct operational contact for premium clients; participate in client calls and support deescalations in alignment with Customer Support.
• Translate client needs into internal work orders (COFs) confirm timelines and monitor execution.
• Lead quality issue resolution diagnostics rootcause analysis and corrective actions with Data Ops/Data Science.
• Lead and contribute to internal forums (e.g. CHT QEM) escalation discussions and improvement plans.
• Coordinate complex feasibility assessments aligning solution design timelines and costs; support new business growth.
• Act as project coordinator for onboarding new clients retailers or categories.
• Identify process gaps and drive continuous improvement training and knowledge sharing.
• Ensure compliance with incident management processes and RACI.

Requirements

• Bachelors degree or equivalent experience
• Strong analytical and project coordination skills (above standard CSA level)
• Experience managing highcomplexity clients escalations and quality topics
• Fluent in one Nordic language (Danish Norwegian or Swedish) and able to understand the other two
• Preferred location: Copenhagen (DK) Norway or Sweden.

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time