IT Support Specialist

POSITION: IT Support Specialist
AVAILABLE: ASAP
REPORTS TO: GLOW Academy Principal

Do you:

• have a passion for ensuring all teachers and students have access to high quality technology in their school environment
  
• believe that potential not zip code should determine a students trajectory for their future
  
• believe in the power of being a girl and that all students have the potential to graduate from high school go to college and succeed in life
  
• possess the willingness to collaborate with your colleagues and our school families doing whatever it takes to make our vision for our students a reality

If so you are a great candidate to support technology services at GLOW Academy and Spark Academy and we encourage you to apply for our current IT Support Specialist position.

Position Overview
The IT Support Specialist will provide hands-on technical assistance to staff and students ensuring smooth operation of devices networks and educational technology systems. This role includes troubleshooting hardware and software issues managing user accounts and security settings maintaining accurate technology inventories and supporting instructional technology by assisting with digital learning tools while helping plan and implement long-term IT improvements. Ideal candidates bring strong technical expertise excellent customer service and a collaborative approach suited for dynamic school environments.

About GLOW Academy
GLOW Academy (Girls Leadership Academy of Wilmington) is North Carolinas only single-gender charter school for girls in grades 6-12. Dedicated to educational equity and excellence we support a diverse student population with a rigorous curriculum and holistic approach to learning. GLOW Academy is also proud to utilize this position to support Spark Academy our early childhood development center which fosters foundational growth for our youngest learners. GLOW Academy is located at 4100 Sunglow Drive in Wilmington.

About Spark Academy
Spark Academy offers reimagined early care and learning with a safe inspiring indoor and outdoor learning environment a comprehensive data proven curriculum collaboration with support agencies with a facility design that includes space for early intervention when needed and an inclusive approach that includes families in their childrens most important years. Spark Academy is located at 1802 S. 17th Street in Wilmington.

Qualifications

• Associate degree or equivalent experience in Information Technology Computer Science or related field.
• 1-3 years of experience in IT support preferably in an educational or non-profit environment.
• Strong troubleshooting skills with Windows ChromeOS and macOS devices.
• Knowledge of Google Workspace for Education Microsoft 365 and basic networking concepts (Wi-Fi DNS DHCP).
• Excellent communication organization and customer service skills.
• Ability to work independently and collaboratively in a school setting.
• Experience with student information systems (SIS) and learning management systems (LMS).
• Familiarity with MDM (Mobile Device Management) platforms such as Google Admin Console or JAMF.
• CompTIA A Network or similar certifications preferred.

Key Responsibilities

• Technical Support
  • Provide first-level technical support to staff and students for hardware software network and account-related issues.
  • Troubleshoot and resolve issues with laptops desktops tablets printers projectors and interactive whiteboards.
  • Maintain a help desk ticketing system and ensure timely resolution of requests.

• Systems & Network Maintenance
  
  • Assist with setup configuration and maintenance of network devices servers and classroom technology.
  • Monitor network performance and assist with troubleshooting connectivity issues.
  • Maintain an accurate inventory of IT assets and manage device check-in/out procedures.
• User & Security Management
  • Support user account creation and permissions management for Google Workspace Microsoft 365 and other school platforms.
  • Ensure compliance with data privacy and cybersecurity best practices including password management and endpoint security.
• Instructional Technology Support
  • Provide training and assistance to teachers and students on educational technology tools and digital learning platforms.
  • Support administration of standardized online testing environments (e.g. NWEA MAP state assessments).
• Technology Planning
  • Collaborate with school leadership and the Director of Technology to plan upgrades deployments and long-term IT initiatives.
  • Recommend improvements to enhance system reliability and efficiency.

Working Conditions

• School-based environment with frequent interaction with students teachers and administrators.
• May require occasional lifting of equipment (up to 40 lbs).
• Occasional evening or weekend hours during major technology upgrades or events.
• Periodic travel between Spark Academy and GLOW Academy campuses as needed.

Schedule and Compensation

• This is a full-time 11-month position aligned with our academic school year (August-June).
  
• Compensation: Commensurate with experience.

Benefits

• State Health Plan of North Carolina
  
• Employer paid dental
  
• Competitive employer matched 401K program
  
• Supplemental Long Term Care coverage
  
• $20000 life insurance policy
  
• Employee accrued paid sick annual and personal leave
  
• Other benefits are available at the employees expense

Required Experience:

Manager