Dutch Speaking Customer Support Advisor – E-Commerce

Dutch Speaking Customer Support Advisor E-Commerce (Lisbon)

Are you a Dutch speaker with a passion for online shopping and customer trends We are looking for enthusiastic individuals to join our international hub in Lisbon! Work for one of the biggest names in E-Commerce helping customers navigate their orders while enjoying the sunny cosmopolitan lifestyle of the Portuguese capital.

The Role

• Customer Care: Support Dutch-speaking customers with inquiries regarding orders payments deliveries and returns.
• Platform Guidance: Help users navigate the e-commerce platform from account settings to promotional offers.
• Problem Solving: Resolve issues related to tracking damaged goods or billing with a professional and helpful attitude.
• Quality Assurance: Ensure a high level of customer satisfaction by providing accurate information and timely follow-ups.

What We Offer

• Salary: Gross monthly (competitive for the Lisbon market).
• Hours: 40 hours per week.
• Relocation Support:
  • Flight Reimbursement for your move to Lisbon.

  • Company Accommodation provided in a shared apartment (bills included).
• Environment: Work from a modern high-tech office in the heart of Lisbon.
• Career Growth: Opportunities to progress within a global leader in the tech and retail space.

Requirements

• Native or Near-Native Dutch: Excellent written and verbal communication skills.
• English Proficiency: B2 level or higher for training and internal systems.
• Legal Status: Must hold an EU Passport or a valid Work Permit for Portugal.
• Skills: Strong multitasking abilities and a tech-savvy mindset.
• Passion: A genuine interest in e-commerce and providing a top-tier customer experience.

Why Lisbon

Lisbon is one of Europes most popular destinations for expats. Between the historic architecture incredible food scene and nearby beaches it offers a quality of life that is hard to beat.

Ready to join the future of retail

Apply today with your English CV!