IT Infrastructure & Operations Manager

Roles and Responsibilities

• Lead end-to-end solution delivery projects for IT Infrastructure and Operations
• Collaborate with different business units and stakeholders across various levels in the Company to deliver project objectives
• Manage post Go-live hyper care and ensure seamless transition to operations with focus on knowledge transfer and sufficient documentation
• Communicate with key stakeholders and provide consolidated reporting of project status risks and issues
• Maintain continuous improvement of ITSM processes
• Collaborate with cybersecurity teams to perform emergency patching in a timely manner
• Contribute to the development of the workplace technology technical methodologies best practices policies procedures and associated documentations
• Develop test and maintain software packages for distribution to user desktops troubleshooting and resolving issues as they arise
• Design promote and execute learnings and trainings and drive participation and completion rate

Requirements

• Bachelors degree in IT or related disciplines
• Over 8 years of related technical experience with 5 years in managing teams
• Fluent in English and Putonghua other language skills will have additional advantages
• PMP ITIL or relevant certifications are highly desirable
• Well organized good communication and reporting skills
• Strong team collaboration and interpersonal skills with multi-disciplined staff at all levels
• Strong understanding of enterprise-level technology infrastructure digital workplace architectures and integration methodologies
• Knowledge and experience in managing Windows PC and Mobile in an enterprise environment including support/ break-fix/ image-&-re-image / patch and any automated tools e.g MECM Intune and Autopilot
• Knowledge and experience in managing Windows OS deployment and application packaging
• Knowledge and experience in supporting virtual desktop
• Familiar with cloud-hosted products such as Microsoft 365 (M365)
• Experience in interacting with software and hardware external vendors
• Proficient in project management methodologies and tools with a track record of delivering projects on time and within budget

Come join our global inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity knowledge skills creativity and talents that each employee brings to the company. Our people are our companys most valuable asset. We are committed to providing an inclusive diverse and equitable workplace where employees of different backgrounds feel valued and respected regardless of their age gender race ethnicity or religious background. We are committed to inspiring our employees to grow act with ownership and find fulfilment and meaning in the work they do.