Customer Experience & Sales Support Corporate Clients(fmd)
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about delivering exceptional customer experiences and driving operational excellence As a Customer Experience & Sales Support Specialist at Axpo Portugal you will play a key role in managing corporate client journeys ensuring smooth operations and enabling effective collaboration between clients Key Account Managers (KAMs) and internal teams. Join us to make a meaningful impact in a dynamic and innovative environment.
What you will do:
Accompany corporate clients throughout their lifecycle from sales acquisition and onboarding to ongoing operations.
Act as the central point of contact for operational and process-related topics ensuring effective coordination across internal teams.
Support the sales process in collaboration with KAMs by managing information documentation and process execution.
Optimize customer journeys ensuring clear and consistent communications aligned with Axpo standards.
Ensure proper customer onboarding meeting contractual operational legal and system requirements.
Monitor customer experience and operational performance identifying pain points risks and opportunities for improvement.
Work closely with Operations Commercial IT and Finance teams to define and implement corrective and preventive actions.
Develop and maintain support tools (Excel Power BI automation solutions) to monitor customer lifecycle and create KPI dashboards.
Contribute to continuous improvement of end-to-end processes focusing on operational efficiency and customer satisfaction.
What you bring & who you are:
Bachelors degree in Business Administration Economics Engineering Information Systems or similar fields.
Professional experience in customer journey management customer operations or commercial process support; experience in the energy sector is a plus.
Advanced knowledge of Excel (data analysis pivot tables automation) and good knowledge of Power BI (data modeling dashboard creation).
Exposure to process automation tools (e.g. VBA Power Automate) is preferred.
Solid understanding of the B2B sales cycle and customer onboarding processes.
Fluent in Portuguese with a good command of English and Spanish.
Strong customer orientation communication skills and a continuous improvement mindset.
Analytical structured and results-oriented with a high level of autonomy and organizational skills.
Team-oriented and capable of cross-functional collaboration.
About the team:
You will join a collaborative and dynamic team that values innovation teamwork and continuous improvement. At Axpo we celebrate diversity and encourage every voice to contribute to our success.
Benefits:
At our company we strive to create a culture of continuous learning personal growth and inter- national community involvement. Were passionate about providing our employees with the tools and resources they need to succeed and were confident that youll love being part of our team!
Meal allowances
Training courses
Our company is committed to helping our employees grow and develop their skills which is why we offer a variety of industry- specific training courses and a learning channel.
Gym Coverage
Stay active and healthy with our 90% coverage benefit which provides access to the nearby gym to keep you energized throughout the day
Health Insurance
We take the health and well-being of our employees seriously which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.
At Axpo Group we are dedicated to fostering a culture of non-discrimination tolerance and inclusion. As an equal opportunity employer we welcome applications regardless of race and ethnicity gender identity and expression sexual orientation age disability as well as socioeconomic cultural and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.
About Company
Axpo's ambition is to provide society with a sustainable future through innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and the marketing of solar and wind power. More than 7,500 employees combine exper ... View more
