IT Help Desk

ITHelp Desk

The DeWitt Companieshas an immediate opening in our IT you love technology and enjoy helping people this could be the perfect position for this role you will serve as the first point of contact for end users providing technicalassistanceand support related to computer systems hardware and software including installations upgrades peripheral setup and mobile device management. You will respond to queries troubleshoot LAN/WAN network issues guide customers through problem resolutionmaintaindocumentation and run reports toidentifyrecurring communicationand customer service skills are essential as this role requires regular face-to-face interaction with users and the ability to work independently as a self-starter isa must.

PAY:$22 - $24 / Hour

KEY RESPONSIBILITIES:

• Serve as the first point of contact between users and the help desk.
• Provide technicalassistanceand support for incoming queries and issues related to computer systems software and hardware.
• Experienced in upgrading and installing software and hardware as well as general upkeep and maintenance.
• Install computer peripherals for users.
• Mobile device management.
• Write andmaintain
• Train computer users.
• Respond to email messages for customers seeking help.
• Ask questions todeterminenatureofproblem.
• Walk customers through the problem-solving process.
• Resolve technical problems with Local Area Networks (LAN) Wide Area Networks (WAN) and other systems.
• Follow up with customers to ensureissuehas been resolved.
• Gain feedback from customers about computer usage.
• Run reports to determine malfunctions that continue to occur.

SKILLS & EXPERIENCE:

• Highly competent in the use of MS Office applications including Teams Word Excel PowerPointSharePointand Outlook.
• Basic Network troubleshooting experiencewith tools like pingnslookup and ipconfig.
• Basic networking knowledge including DHCP port numbers routing and
• Customer serviceoriented.
• Excellent problem-solving skills.
• Professional communication skills.
• Certifications desired (ASecurityMS-900 LPI Linux Essentials)but notrequired.

Benefits:

• Medical and Dental Insurance -
• Vision
• 401(k) with Match
• Paid Time Off
• 11 Paid Federal Holidays
• Monthly Team Celebrations
• Flexible Spending Accounts (FSA) and Supplemental Benefits
• Employee Assistance Program (EAP)

Equal Opportunity Employer: Women/Veterans/Minorities/Disabled