Technical Expert

Join our global team for a career filled with opportunities to solve challenges both small and large local and global simple and complex.

Wilhelmsen Ships Service is looking for a Technical Expert.

Who you will work with:

The Technical Expert will be reporting to Head of Technical Support Centre.

What you will be doing:

• Responsible to reply on questions and enquiries from internal customers regarding products technical support and/or service related tasks on a day to day basis and in a timely manner.

• Responsible to provide technical expertise commercial advice and troubleshooting to customers.

• To be capable of solving customer problems by providing first class technical support and solutions

• Responsible for continuously update and maintain the required knowledge databases.

• Utilize appropriate IT tools available for transparent and consistent way of working

• Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way

• Proactively capture product technical and/or service specific questions and requirements to standardize professional replies and information to our Internal/external customers.

• To report on customer feedback performance corrective actions and product development.

• Be supportive and the go to person for colleagues in Technical Support Center and support and handle any escalated issues/questions to expert level

• Proactively work to solve problems involve and cooperate effectively with other teams

• Be a role model by having a can do forward leaning approach to strategy development growth activities and cross-functional collaboration

• To stay updated on and attend all relevant scheduled product updates and product trainings

Required Experience and Skills

• Minimum 5 years of experience in the marine industry

• High vocational technical or maritime training

• Excellent communication and presentation skills and ability to communicate effectively within a multinational environment

• Very good command of the English language (spoken and written)

• Computer literate

• Ability to communicate effectively within a multinational environment

• Ability to work under pressure

• Able to work independently systematically and meet deadlines through good time management and allocation of priorities

• Self-driven outgoing ambitious and full of initiative

• Proven team player and receptive to new ideas

Does it sound interesting If you see yourself in this role please apply online today through our career portal by creating a Candidate Home account.

Application deadline: 18 May 2026

Work location: Piraeus Greece

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Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles additional background screening may be required.