Swedish-speaking Customer Expert – Remote from Greece

If you speak Swedish and want a role thats flexible dynamic and genuinely impactful this ones for you. Youll be the first point of contact for roadside assistance and customer inquiries helping drivers get back on track quickly and safely all while working remotely from Greece.

What youll do Handle incoming calls and emails about truck breakdowns (flat tires engine issues etc.) Create detailed cases in the CRM identifying customer vehicle location and coverage Analyze each situation and coordinate the right solution (dealer technician towing) Support multichannel inquiries related to products service appointments and general info Manage complaints with professionalism and escalate when needed Work with multiple tools while keeping workflows organized Handle around 4060 calls per day with an average handling time of 510 minutes Work occasional night and weekend shifts as part of rotating schedules

What were looking for Native or C1 Swedish English B2 for training CRM and escalations Experience in call centers or customer inquiries is a plus Familiarity with knowledge systems and information retrieval Experience in roadside assistance or ticket processing is an advantage Strong PC skills and MS Office proficiency Typing speed of 25 wpm with 85% accuracy Basic understanding of roadside assistance procedures

What you get Fully remote work model (hybrid option for candidates in Athens) Monday to Friday schedule rotating shifts between 00:00 and 23:30 Relocation support if youre moving to Greece 8month contract Productivity bonus up to 100 EUR Monthly 3hour training sessions to keep your skills sharp Seasonal peaks in winter busy days lots of learning A role with real impact helping keep vehicles moving across Europe

If you speak Swedish and want a remote role with real responsibility and a fast-paced environment send your CV to: