German-speaking Technical Support Agent – Athens, Greece Remote
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Job Summary
If you speak German and enjoy helping people solve tech issues without turning it into a drama this role might be exactly your vibe. Youll join a friendly team in the Piraeus area of Athens supporting users of a globally recognized tech brand. Think mobile devices computers accounts real problems real solutions and lots of learning.
What youll do
Handle inbound calls from users needing help with their devices or accounts
Diagnose issues and guide customers through clear simple steps
Use internal tools to resolve cases efficiently
Keep interactions professional calm and empathetic
Contribute to a positive team atmosphere and maintain high service standards
What were looking for
Native or C1 German
Solid English (B2) for training and internal communication
Previous technical support experience is a big plus
Strong PC skills and familiarity with MS Office
Good typing speed and accuracy
Bonus if you know MacOS or iOS
Excellent written communication for channel support roles
What you get
On-site work in the lively Piraeus area
Rotating shifts between 08:00 and 21:00 including weekends
Stable workflow with consistent account activity
Regular training refreshers and upskilling
Clear career progression from Tier 1 to Tier 2 and beyond
A team focused on secure efficient and high-quality customer interactions
Performance measured through CSAT and QA transparent and straightforward
If youre a German speaker who enjoys tech problem-solving and working in a multicultural environment send your CV to:
