Assistant Horizon Club Manager

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties wellness and lifestyle facilities.

Today the Group owns operates and manages 100 hotels under our family of five brands: Shangri-La Hotels & Resorts Shangri-La Signatures Kerry Hotels JEN by Shangri-La and Traders.

Luxury 5-Star Hotel in Hong Kong Island Shangri-La

About the Role

As an Assistant Horizon Club Manager you will be managing the key aspects of executive lounge operations toensurea smooth and personalized experience aligned with Shangri-Las service standards.

Key Responsibilities

• Assist Horizon Club Manager in overseeing daily operations of the Horizon Club Lounge to ensure seamless and exceptional guest experience.
• Lead coach and motivate the team to deliver personalized high-quality service to VIP and Club guests.
• Build and maintain strong guest relationships to enhance satisfaction and loyalty.
• Ensure service standards food quality hygiene and overall lounge presentation are consistently maintained with Hotel standards.
• Conduct regular meetings to review guest feedback and reinforce service standards.

About You

• Bachelors Degree in Hospitality Management or other related disciplines.
• At least 5 years of relevant experience in Front Office Club Lounge or Guest Relations Department in a luxury Hotel.
• Solid knowledge of Front Office and F&B Operations.
• Proven leadership skills with strong team management and motivational skills.
• Excellent interpersonal and communication skills with a guest-oriented mindset.
• Proficiency in spoken and written English and Chinese.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits recognition programs and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect value diversity and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.