Director, Application Support SGAM

Requisition ID: 260155

Salary Range:-

Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors including but not limited to the successful candidates relevant knowledge skills and experience.

Join a purpose driven winning team committed to results in an inclusive and high-performing culture.

Purpose

As Director Application Support Asset Management you will play a pivotal leadership role in ensuring the stability reliability and continuous improvement of mission-critical applications that support the end-to-end investment lifecycle within Scotia Global Asset Management (SGAM).
This role will own production support across SGAMs full technology stack spanning front-office order management and execution middle-office compliance and risk and back-office settlement and fund accounting. You will serve as the senior escalation point for all critical application incidents partnering with investment teams operations technology and vendor partners to minimize disruption and drive a culture of operational excellence.
This is a high-impact high-visibility role that requires a rare combination of deep asset management domain expertise hands-on technical proficiency across databases and cloud infrastructure and the leadership presence to manage demanding stakeholders effectively as critical issues arise. You will collaborate with senior stakeholders across business and technology lead large cross-functional support teams and drive continuous improvement at scale all while fostering a culture of accountability innovation and inclusivity.

What Youll Do

1. Application Support Leadership
Own end-to-end production support for all critical asset management applications including but not limited to Charles River IMS SimCorp Dimension Bloomberg TSOX/FXGO Candeal MarketAxess Virtu Triton CTM (Omgeo) DTCC SSC&Net and proprietary in-house portfolio management systems.
Act as the senior escalation point for Severity 1 and Severity 2 incidents driving rapid triage root-cause analysis and permanent remediation.
Establish and enforce SLAs SLOs and on-call protocols aligned with the criticality of trading and settlement workflows.
Lead post-incident reviews translating learnings into runbooks monitoring improvements and architectural recommendations.
Manage and coordinate support activities across regional teams and third-party vendors to ensure consistent coverage and accountability.

2. Trade Lifecycle & Domain Expertise
Apply deep front-to-back investment knowledge to diagnose issues spanning the full trade lifecycle order generation execution trade confirmation settlement reconciliation and fund accounting.
Partner with portfolio managers traders and operations teams to understand business workflows and translate issues into precise technical requirements for engineering squads.
Ensure support processes account for the nuances of equities fixed income FX and derivatives across exchange-traded and OTC markets.
Serve as a subject matter expert on investment data flows including integration with Bloomberg Refinitiv and other market data providers.

3. Database & Business Intelligence Support
Troubleshoot and resolve production issues involving SQL Server and Oracle databases including query performance degradation deadlocks data integrity anomalies and ETL failures.
Write and interpret complex SQL queries stored procedures and execution plans to diagnose data issues independently.
Support and maintain BI reporting environments Power BI and MicroStrategy ensuring data accuracy report availability and governance for investment risk and operations teams.
Collaborate with data engineering teams on pipeline failures and data quality issues impacting downstream investment analytics.

4. Cloud Infrastructure & Architecture
Oversee application support for workloads hosted on Google Cloud Platform (GCP) Google Cloud VMware Engine (GCVE) and Microsoft Azure.
Work closely with cloud and infrastructure teams to diagnose networking containerization and availability issues affecting production applications.
Champion observability best practices logging tracing alerting and dashboards to shift the team from reactive to proactive support.
Contribute to resilience disaster recovery and business continuity planning for all critical investment applications.

5. Stakeholder Management & Communication
Build trusted relationships with senior stakeholders across investment management trading operations compliance risk and technology providing clear and timely communication during critical incidents.
Manage stakeholder expectations under pressure balancing urgency with accuracy and maintaining composure during high-severity events.
Prepare and deliver executive-level incident briefings post-mortems and operational health reports.
Act as a bridge between business lines and technology teams translating operational pain points into prioritized improvement initiatives.
Influence and align diverse stakeholder groups across functions and geographies.

6. Leadership & Talent Development
Build lead and mentor a large high-performing cross-functional support team including application support engineers database administrators and operations analysts.
Define team structure on-call rotations escalation paths and career development frameworks.
Foster a culture of accountability continuous learning and knowledge sharing across regional support teams.
Promote diversity equity and inclusion within the team and across the organization.

7. Continuous Improvement & Governance
Build and maintain a comprehensive application inventory with documented support runbooks known-error databases and dependency maps.
Define and track operational KPIs MTTR MTTD incident volume change success rate and present trends to technology and business leadership.
Champion automation initiatives to reduce manual toil including auto-remediation scripts self-healing workflows and intelligent alerting.
Ensure all change and incident processes comply with ITIL best practices and internal governance frameworks.

What Youll Bring

Bachelors Degree in Computer Science Information Technology Engineering Business or a related discipline.
10 years of experience in technology roles within asset management capital markets or financial services with a minimum of 4 years in a senior leadership capacity overseeing application support or production engineering teams.
Proven track record of managing large-scale application support functions in regulated financial environments with demonstrated ability to maintain stability under pressure.
In-depth hands-on knowledge of the full investment trade lifecycle front office (order management execution) middle office (compliance risk performance) and back office (settlement fund accounting reconciliation).
Proven experience supporting two or more of the following platforms in a production environment: Charles River IMS SimCorp Dimension Bloomberg TSOX/FXGO Candeal MarketAxess Virtu Triton CTM (Omgeo) DTCC or SSC&Net.
Strong proficiency in SQL query analysis performance tuning and troubleshooting on SQL Server and Oracle with the ability to independently write and interpret complex queries stored procedures and execution plans.
Demonstrated experience supporting and troubleshooting Power BI and MicroStrategy environments in a production context including data refresh failures model issues and user access governance.
Hands-on experience with production workloads on Google Cloud Platform (GCP) GCVE and Microsoft Azure including familiarity with cloud-native observability and monitoring tooling.
Exceptional communication stakeholder management and leadership skills with a proven ability to manage complex high-pressure relationships including senior business executives and investment professionals during critical incidents.
Strong problem solver with demonstrated analytical capabilities and the ability to remain calm and decisive under time-critical conditions.
Excellent organizational skills with strong attention to detail and a continuous improvement mindset.
Curious and collaborative mindset with a drive to automate simplify and reduce operational risk.
CFA designation and cloud certifications (GCP Professional Cloud Architect Azure Administrator) are considered strong assets.

Interested

If your experience is closely related but doesnt align perfectly with every qualification we do encourage you to apply - you might be the right candidate for this or other roles at Scotiabank!

At Scotiabank every employee is empowered to reach their fullest potential respected for who they are and embraced for their differences. Thats why we work to grow and diversify talent and engage employees in a performance-oriented culture.

Whats in it for you

Scotiabank wants you to be able to bring your best self to work and life every day. With a focus on holistic well-being our many flexible benefit programs are designed to help support your unique family financial physical mental and social health needs.

#Dallas

Location(s): United States : Texas : Dallas

Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.

At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.

Scotiabank is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other characteristic protected by federal state or local law.