Property Support Representative
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Job Summary
Who We Are:
Luxer One is the leader in smart locker technology transforming the way packages are delivered stored and retrieved across the country. Our team is passionate about innovation service and excellence. We are extremely proud of our culture of growth unlimited potential to solve industry challenges and continuous improvement of our products and technology.
We are seeking an experienced Property Support Representative to join our team!
As a Property Support Representative you will respond to requests from property management staff at multifamily residential apartment complexes through a variety of channels including phone email and chat.
What Youll Do:
Respond to phone calls emails and online chats from property managers and package liaisons
Work with carriers to solve problems at properties
Review and follow up on CRM tasks
Work on projects as assigned by management
Respond to escalated requests from Residential Support
Review integration settings and escalate as appropriate
Requirements
At A Minimum You Have:
1 years of direct Customer Service experience
High School Diploma or equivalent
Strong knowledge of the iOS ecosystem
Advanced troubleshooting problem-solving and multi-tasking skills
Excellent time management skills including the ability to multitask organize and prioritize
Ability to research and grasp information across multiple tools while speaking with clients
Self-starter mentality a solutions driven mindset adaptability empathy insight and dependability
A Plus But Not Required:
Experience working in a call center environment
A Bachelors degree or some college
Benefits
Luxer Has Got You Covered!
You will have a 401k with up to 4.5% matching untracked vacation and a hybrid work schedule.
We promote education through tuition reimbursement.
You will also have medical dental vision and life insurance programs as well as employee assistance programs.
Youll have opportunities to advance.
Were fans of helping our employees learn different aspects of the business be challenged with new tasks be mentored and grow.
We promoted 42% of our employees last year!
Required Skills:
1 years of direct Customer Service experience High School Diploma or equivalent Strong knowledge of the iOS ecosystem Advanced troubleshooting problem-solving and multi-tasking skills Excellent time management skills including the ability to multitask organize and prioritize Ability to research and grasp information across multiple tools while speaking with clients Self-starter mentality a solutions driven mindset adaptability empathy insightfulness and dependability
Required Education:
HS Diploma
