Remote Chat & Email Support Representative
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Job Description: Remote Chat & Email Support Representative at Perkins Coie LLP
Job Responsibilities:
- Respond to incoming chat and email inquiries from clients in a timely and professional manner
- Provide accurate information regarding products services and policies
- Troubleshoot and resolve customer issues with empathy and efficiency
- Escalate complex problems to appropriate teams for further resolution
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to improve overall customer support experience
Essential Qualifications:
- Excellent written communication skills
- Ability to multitask and prioritize workload effectively
- Strong problem-solving skills
- Customer-focused mindset with a friendly and professional demeanor
- Proficiency in using chat and email support platforms
Desired Experience:
- Minimum of 1 year experience in a customer support role
- Experience working remotely and managing workload independently
- Familiarity with legal industry or law firm operations
Salary & Benefits:
Salary: $30 - $35 per hour
Currency: USD
Contract Type: Full-time
Remote work option available
Health insurance retirement plan paid time off professional development opportunities
