Call Center Representative

Were looking for a friendly sales-minded Call Center Representative to be the first point of contact for our real estate clients. Youll handle inbound and outbound calls qualify leads schedule appointments and provide top-notch customer service to buyers sellers and renters helping connect them with the right agent at the right time.

Responsibilities

• Answer inbound calls from prospective buyers sellers renters and current clients
• Make outbound calls to follow up on leads inquiries and past clients
• Qualify leads by gathering key information (budget timeline property preferences financing status)
• Schedule property showings consultations and appointments for agents
• Provide accurate information about listings services and the home buying/selling process
• Route calls and transfer leads to the appropriate agent or department
• Log all call details lead information and follow-up actions in the CRM
• Follow up with leads via phone text and email to keep them engaged in the pipeline
• Handle basic customer service inquiries (showing confirmations document requests general questions)
• Meet daily/weekly call volume and lead conversion targets
• Maintain a positive professional and helpful tone on every call

Requirements

• High school diploma or equivalent
• 1 years of call center customer service telemarketing or sales experience
• Excellent verbal communication and active listening skills
• Comfortable making high-volume outbound calls and cold calling
• Strong organizational skills and ability to multitask across calls and systems
• Proficiency with CRM software phone systems and basic computer applications
• Ability to handle objections and rejection professionally
• Reliable internet connection and quiet workspace (if remote)

Required Skills:

Active listening