Technology Lead – Corporate Real Estate & IFM Platforms

Job Title

Technology Lead Corporate Real Estate & IFM Platforms

Job Description Summary

The Technology Lead Corporate Real Estate & IFM Platforms is a senior leadership role responsible for defining governing and advancing the technology ecosystem that enables Integrated Facilities Management (IFM) across a large corporate real estate portfolio.

This role serves as the strategic bridge between Corporate Real Estate Facilities IFM service providers IT Security and Business Leadership ensuring technology investments deliver measurable operational efficiency service excellence and improved employee and occupant experience.

The role combines deep hands-on knowledge of IFM technology platformswith ServiceNow Workplace Service Delivery (WSD) as a core requirementand strong capability in change management operating model transformation and stakeholder leadership.

Job Description

Key Responsibilities

Technology Strategy & Platform Leadership

• Define and own the corporate real estate and IFM technology vision strategy and multiyear roadmap aligned to enterprise and workplace objectives.
• Act as the technology authority for IFM workplace and real estate systems ensuring platforms are scalable secure interoperable and standardized.
• Lead platform rationalization integration and modernization across IFM IWMS CMMS CAFM analytics and reporting tools.
• Translate business and operational requirements into technology strategies investment cases and execution plans.

IFM IWMS & ServiceNow WSD Ownership

• Own the performance configuration governance and continuous improvement of core IFM technology platforms with ServiceNow Workplace Service Delivery (WSD) serving as a primary system of record.
• Lead design and optimization of ServiceNow WSD workflows service catalogs SLAs request fulfillment vendor coordination and experience-based reporting.
• Ensure ServiceNow WSD integrates effectively with IWMS/CMMS platforms asset systems analytics tools and third-party vendors.
• Partner with Corporate IT to align ServiceNow WSD usage with enterprise architecture security and governance standards.
• Drive consistent adoption of IFM tools across regions teams and service providers.

Change Management & Transformation

• Lead enterprise-scale change management for corporate real estate and IFM technology initiatives.
• Redesign processes roles and operating models enabled by technology transformation.
• Develop and execute user enablement training communication and adoption strategies for facilities teams business stakeholders and IFM partners.
• Serve as a trusted advisor to senior leaders on how technology change impacts people service delivery and outcomes.

Program Financial & Performance Management

• Provide program-level leadership for all corporate real estate technology initiatives including scope budget risk and outcomes.
• Build business cases manage capital planning and oversee technology operating budgets.
• Establish and maintain executive-level reporting including KPIs SLAs QBRs and roadmap progress.
• Drive data-led decision making through standardized analytics metrics and reporting frameworks.

Vendor & IFM Partner Management

• Provide strategic oversight of technology vendors system integrators and IFM service providers.
• Ensure contractual compliance performance management and value realization across all technology partnerships.
• Act as the primary technology interface between the organization IFM partners and platform vendors.

Security Compliance & Risk

• Ensure IFM and real estate systems comply with information security data privacy and audit requirements (e.g. SOC SOX where applicable).
• Serve as the primary point of contact for technology audits compliance attestations and remediation within corporate real estate.
• Partner with IT and Security to support network cloud endpoint and application security initiatives.

Leadership & Team Development

• Lead mentor and develop a team of technology professionals supporting corporate real estate platforms.
• Establish a culture of accountability operational excellence and continuous improvement.
• Oversee hiring onboarding goal setting and performance management aligned to platform and transformation objectives.

Required Experience & Qualifications

Education & Certifications

• A bachelors degree is preferred; an advanced degree (such as MIS MBA or equivalent) is highly desirable.
• Relevant certifications preferred (ITIL PMI Agile Prosci or similar).

Professional Experience

• 10 years of experience leading enterprise technology solutions with significant focus on corporate real estate facilities management or IFM environments.
• Hands-on experience with ServiceNow Workplace Service Delivery (WSD) is a key requirement including implementations enhancements or large-scale deployments.
• Proven ownership of IFM/IWMS/CMMS platforms in complex multi-site or global portfolios.
• Demonstrated success leading technology-driven change including process redesign and user adoption.
• Strong financial acumen including business case development and budget ownership.
• Experience managing vendors integrators and outsourced service providers.

Technical & Functional Expertise

• Deep functional understanding of ServiceNow Platform specifically Workplace Service Delivery (WSD) (workflows service catalogs reporting integrations).
• Experience with real estate and facilities platforms such as FAMIS360 Corrigo Yardi Oracle E1 or similar systems.
• Understanding of cloud-based enterprise architectures and system integration.
• Experience with Agile and Waterfall delivery methodologies.
• Ability to architect and govern data-driven enterprise-grade solutions.

Key Skills & Competencies

• Executive-level communication and stakeholder influence
• Change leadership and organizational transformation
• Strategic thinking balanced with hands-on execution
• Ability to translate complex technical concepts for non-technical audiences
• Strong judgment and ability to challenge misaligned or lowvalue requests

OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health vision and dental insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and paid and unpaid time away from addition to a comprehensive benefits package Cushman and Wakefield provide eligible employees with competitive pay which may vary depending on eligibility factors such as geographic location date of hire total hours worked job type business line and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement the geographic area in which the work will be performed market pay rates in that area and the candidates experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 110068.20 - $129492.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.

INCO: Cushman & Wakefield