Service Advisor

Castle CDJR of Chestertonis looking for an Service Advisorto join our team.

• 401(K) profit sharing
• Major medical (50% employee paid premium)
• Dental
• Vision
• Voluntary Benefits (Accident Critical Illness Disability and more)
• Life Insurance
• Paid Time Off
• Employee vehicle purchase discounts
• A team environment with growth opportunities
• A performance-driven culture
• Career advancement

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
• Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
• Ensure the daily inventory of technicians time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems warranties services and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid drivers license

Service Advisor: $61K -$104K

We are looking for qualified quality people who are ready to start their career within our family.

To learn more about us visit: are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.