Revenue Operations Manager

About AppDirect

Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen Be Yourself and Do Your Best Work.

About You

You are a highly analytical organized and process-oriented operations professional who thrives in fast-moving environments. You enjoy building structure where none yet exists and have a knack for turning ambiguity into scalable repeatable processes. You think strategically while also rolling up your sleeves to drive execution. Youre energized by cross-functional collaboration and have a passion for optimizing the systems and workflows that power revenue growth.

This role is based in our Canada office and supports a global organization requiring collaboration across teams in North America.

What Youll Do and How Youll Have an Impact

• Serve as a power user and key finance stakeholder for CRM systems (Hubspots or SFDC) and revenue operations workflows including configuration automation data governance and ERP integrations (e.g. NetSuite);
• Design document and continuously improve revenue operations processes and standards to support a scalable global revenue function;
• Drive cross-functional alignment by partnering with Sales Operations Legal Finance and Product on quote-to-cash workflows bookings accuracy and pricing updates;
• Identify operational risks develop performance measurement frameworks and build models to evaluate workflow effectiveness;
• Analyze data and deliver reporting that enhances visibility into operational performance and key revenue drivers;
• Standardize dashboards reporting and tracking to support leadership decision-making;
• Perform other duties as assigned.

What Were Looking For

• 6 years of experience in sales operations business operations revenue operations or a related field with a track record of driving process improvements in complex or high-growth environments;
• Proficiency in CRM workflow auditing and friction or bottleneck identification;
• Experience in HubSpot or SFDC is highly desirable;
• Ability to identify operational risks design process measurement frameworks and model workflow and workforce efficiency;
• Bachelors degree or equivalent experience in finance operations or a related field;
• Basic understanding of revenue recognition standards (ASC 606) is a plus.

At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.

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Manager