ALC Global Support

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Position Summary:
Provides support to the organizations internal users of computer applications and hardware (e.g. PCs servers mainframes); answers questions regarding system procedures online transactions systems status and downtime procedures and is typically located within a call center; collaborates with network services software systems engineering and/or application development in order to restore service and/or identify problems; maintains a troubleshooting tracking log ensuring timely resolution of problems
What you bring to the role:
Recognized subject matter expert with specialized knowledge in the function. Manages large projects or processes. Limited oversight from manager. Coaches reviews and delegates work to lower level professionals. Problems faced are difficult and often complex. Influences others regarding policies practices and procedures.
Provides solutions to a variety of advanced complex technical projects or business issues requiring state of the art technical or industry knowledge. May be the in-house expert on specific technologies or within the job function area. Complete understanding and wide application of advanced technical principles theories and concepts in a specialized field.
Possess broad knowledge of professional field and other related functions.

Goals are provided to the incumbent in form of desired results. Determines and develops approach to solve functional area related issues.
Possess the strongest of skills acquired through advanced training study and experience. Four year college degree (or additional relevant experience in a related field). Minimum 8 years functional experience including a minimum of 5 years position specific experience.