Wine Club Administrative Assistant

• Société Manager

• Possesses and lives Europa Village core values.
• Assists and supports Société Manager.
• Is the direct contact for all Société members and assists with their Wine Club needs.
• Answers telephones listens to voicemails and responds to guests in a timely manner.
• Greets guests with a smile and responds quickly to their requests.
• Thoroughly understands the Société memberships and assists with sales of memberships.
• Coordinates and maintains the Société Member database using Commerce7.
• Accurately and efficiently runs Commerce7 Admin Panel.
• Accurately and efficiently runs POS system Wine Club pick-ups and completes sales.
• Assists with inventory control for Wine Club wines shipping supplies and collateral items.
• Aides in the selections of wines for Wine Club releases.
• Assists with preparing orders for shipping supplies for mass shipping.
• Ability to generate electronic batch orders for each Wine Club membership in Commerce7 Admin Panel.
• Manages the processing of credit cards for batch orders and for individual orders on Commerce7 Admin Panel.
• Manages allocated space for Wine Club wines in bond area and cold box.
• Lifts up to 50 pounds throughout the day.
• Coordinates shipping of wine and merchandise.
• Maintains a positive relationship with the tasting room staff and communicates updates and changes to the Wine Club.
• Assists with motivating the staff to generate sign ups.
• Has a full understanding of the wine menu.
• Other duties as assigned.

• Creates and fosters an environment of teamwork by helping fellow employees or guests without a second thought.
• Ability to treat all associates and guests in a respectful manner.
• Comfortable working on feet for long periods of time.
• Greets guests with a smile and a warm welcome.
• Ability to communicate Europa Villages story.
• Arrives at work prepared with excellent personal presentation standards and clean pressed uniform and appropriate slacks stockings and shoes.
• Arrives on time and be respectful of attendance and punctuality.
• Adheres to Europa Villages policies and procedures.
• Promotes Europa Villages wines through exceptional customer service knowledge of the Europa Village story and winemaking techniques.
• Hospitable welcoming and exhibits a positive attitude and willingness to assist where necessary.
• Keeps an eye out for attention to detail and keep Tasting Rooms clean and clutter free.
• Must be able to work weekends and holidays and some evenings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.