Key Account Manager San Francisco, California

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At iRhythm we are dedicated self-motivated and driven to do the right thing for our patients clinicians and coworkers. Our leadership is focused and committed toiRhythmsemployees and the mission of the company. We are better together embrace change and help one another. We are Thinking Bigger and Moving Faster.

About This Role

We are looking for a Key Account Manager for ourSan Francisco California area.In this role you will be responsible for providing superior support to grow nurture and maintainiRhythmshighest-volume this role you will cultivate and sustain long-term customer relationships while meeting and exceeding KPIs. Proactively delivering value services to support customers and advocating internally for the solutions required to drive business outcomes are key to what you will do as a KAM. You will collaborate withiRhythmsMarketing Customer Care and Clinical Operations teams. As a Key Account Manager you will be the customers primary escalation and intervention point of contact.

What youll be doing

• Strategically partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.

• Drive customer and account performance by monitoring and measuring activitiesincludingregistration volume device inventory management customer and patient satisfaction clinical effectiveness and workflow efficiency.

• Serve as a primary point of contact for iRhythm internal teams regarding assigned customers. Liaison with key stakeholders in billing clinical operations legal finance inventory and customer care to ensure efficient account performance.

• Train customers on the iRhythm service tools (ZioSuite MyZio etc.).

• Act in a timely manner to resolve customer issues.

• Provide continuous evaluation of processes and customer workflow. Suggest new methods to create efficiencies through improved processes and additional technology. Leverage iRhythm regional expertise as necessary.

• Manage onboard and support assigned accounts.

• Attend and support key customer meetings and sales Quarterly Business Review sessions.

• Establish and maintain strong relationships with accounts and the internal sales organization.

• Lead or participate in strategic initiatives within assigned accounts.

• Conduct in-person account management initiatives as needed.

• Monitor and communicate key performance trends across assigned accounts. Work to develop action plans to improve account performance.

What We NeedToSee

• Bachelors degree is highly preferred or an equivalent combination of education training and experience.

• At least 3 years in asalesaccount management or customer success role supporting large or complex accounts.

• Proven work experience as an Account Manager Key Account ManagerorSales Account Manager in a healthcare medical device or biotechnology environment.

• Self-directed and proactive.

• Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and C-level.

• Ability to multi-task and prioritize in a fast-paced environment.

• Proficiency with tools commonly used in a business environmentincludingCRM customer relationship management (Salesforce) reporting and Microsoft Office.

• Exceptionally collaborative highly responsive flexible and adaptive.

• Must bewilling to travel toRegional andNationalinternal meetings.

• Must be willing to travel30%or higher depending on theneeds of the customerwithinassignedmarket.

Ways to Stand Out

• Strong analytical skills with the ability to identify trends and present information succinctly and actionable.

• Proven understanding of how to apply key performance measurements to drive commercial development.

Whats In ItForYou

This is a regular full-time position with competitive compensation package excellent benefits including medical dental and vision insurances (all of which start on your first day) health savings account employer contributions (when enrolled in high deductible medical plan) cafeteria plan pre-taxed benefits (FSA dependent care FSA commute reimbursement accounts) travelreimbursement for medical care noncontributory basic life insurance & short/ long term disability. Additionally we offer:

• emotional health support for you and your loved ones

• legal / financial / identity theft/ pet and child referral assistance

• paid parental leave paid holidays travel assistance for personal trips and PTO!