Rental Specialist

About Noovo

Noovo builds premium Class B camper vans. Our LA Boutique is the flagship location for an immersive try before you buy experience combining a showroom rental program and community hub for the van life and outdoor adventure crowd.

The Role

Youll own the end-to-end rental operation at the LA Boutique. From first customer inquiry to post-trip follow-up. Youre the person who makes renters feel confident keeps the vans in perfect condition and turns a great rental experience into a sale.

This is a hands-on customer-facing role. Youll be on the floor in the vans and on the phone. Details matter here. Every van prep every handoff every check-in follows a defined process. It suits someone who takes pride in doing things right is comfortable working across digital tools and loves the outdoors.

Responsibilities

Platform & Reservations

• Monitor and respond to all incoming inquiries on our rental platform Wheelbase
• Manage reservation requests and calendar availability
• Handle all renter communications pre during and post trip
• Generate utilization and revenue reports

Pre-Trip

• Inspect and prepare vans for each rental
• Check and restock consumables (propane toilet chemicals paper goods first aid)
• Complete pre-trip photo documentation
• Confirm renter details and trip readiness

Check-in

• Conduct thorough walkthrough of all van systems with each renter
• Cover driving living systems waste management and emergency procedures
• Set expectations on return conditions

During Trip

• Be available to assist renters with questions or issues remotely

Returns & Post-Trip

• Manage van check-out and return inspection
• Verify return conditions: fuel cassette grey tank accessories no damage
• Complete post-trip photo documentation
• Handle damage documentation customer communication and insurance claim initiation if needed
• Process deposit refunds and request reviews
• Manage laundry restock and detailing coordination
• Keep the maintenance log current and coordinate scheduled service

Boutique Support

• Assist with boutique operations during open hours events and off-site activations as needed

What Were Looking For

Must-have:

• Genuine interest in van life camping and the outdoors
• Mechanically inclined comfortable learning and explaining RV systems (electrical plumbing waste)
• Strong communicator clear warm and professional with customers
• Exceptional attention to detail you follow checklists respect SOPs and dont cut corners
• Comfortable with tech tools Wheelbase Google Suite (Docs Sheets Gmail)
• Saturday availability for pick-ups returns and events

Nice to have:

• Prior experience with RV boat or vehicle rentals
• Prior experience with rental management platforms
• Customer service or hospitality background

What Success Looks Like

• Zero missed handoffs or unprepared vehicles
• Renter onboarding consistently under 2 hours with positive feedback
• Maintenance log is current and no deferred service items
• Review requests sent on 100% of completed trips
• SOPs followed consistently with no recurring process gaps

Noovo is an equal opportunity employer. Were building a team that reflects the diversity of the communities and landscapes we explore.