Experience Lab Host, Part-Time (Onsite, Nashville)

Water

Job Location:

Nashville, IN - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Main areas of focus: Customer service Front Desk Tour Guide Virtual Reality Experience

Location: Onsite at The Experience Lab in Franklin TN

Eligibility: At this time we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.

Hours: 20 - 24 hours / week

JOB HIGHLIGHT

Help bring our Experience Lab to life! Youll support public tour operations assist guests and contribute to a fast-paced collaborative environment.

JOB SUMMARY

As an Experience Lab Host youll play an integral role within our Experience Lab team ensuring the smooth daily operation of our Experience Lab and providing exceptional support to our guests. Youll be the go-to person for visitors assisting with wayfinding answering questions and ensuring a positive and engaging experience. Youll also maintain the Labs interactive exhibits manage supplies and help with administrative tasks. Youll report to the Experience Lab Director and work closely with the team to support various initiatives contributing to a collaborative and fast-paced environment.

YOULL BE RESPONSIBLE FOR

Being a welcoming face of the Experience Lab providing exceptional support to guests

Assisting guests with our Virtual Reality station; helping them get set up and comfortable with the VR technology

Serving as a tour host for various public tours

Supporting the daily operations of the Experience Lab including opening and closing procedures

Maintaining the Labs interactive exhibits and physical space keeping it looking its best

Providing support for Experience Lab marketing initiatives in and out of the physical space

Providing administrative support to the Experience Lab team including shipping receiving and organizing storage spaces

Contributing to a collaborative and fast-paced team environment

YOU MUST HAVE

A passion for customer service problem-solving and building meaningful relationships

The ability to work effectively as part of a team in a dynamic environment

Demonstrated initiative and a willingness to seek guidance when needed

Exceptional interpersonal oral and written communication skills

The ability to work on the weekends

ITS AN ADDED PLUS IF YOU HAVE

Experience working with people in a retail environment

Experience with video technology

Fluency in Spanish

YOULL BE SUCCESSFUL IF...

You were born a people person

You enjoy interacting with people. Youre welcoming and more than willing to help someone find their way around charity: water. You always put our supporters first and take pride in providing excellent customer service.

You have a flexible team ethos

You need to be able to work on the weekends with a positive drive. You are a self-starter and take initiative on any projects assigned. You are not afraid to admit mistakes and fix what you can right away.

You get things done.

You follow through on every request no matter how big or small with attention to detail. You keep your cool under pressure and know how to prioritize your responsibilities. And when you need help you let your supervisor know.

Youre a team player

You can coordinate efforts with many different departments -- both internal and external -- to get the job done right. You use sound judgment and intuitive analysis. And you know to follow up to make sure everyones on the same page especially when it comes to donor info and other Accounting tasks.

TEAM OVERVIEW

The Experience Lab team is a deeply passionate incredibly thoughtful and highly skilled group of storytellers marketers managers and makers. At the Experience Lab an immersive storytelling exhibit about the work of charity: water we deliver a world-class experience that builds awareness of the global water crisis and inspires supporters to join us in our mission to end it.

HIRING TIMELINE

This role was posted on April 30th 2026 and is estimated to remain open for 45 days.

SALARY RANGE

This is a non-exempt role with an hourly rate of $23.50.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Main areas of focus: Customer service Front Desk Tour Guide Virtual Reality ExperienceLocation: Onsite at The Experience Lab in Franklin TNEligibility: At this time we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the ...