Manager, Operational Excellence

RESPONSIBILITIES:

• Collaborate with leadership to establish a clear vision for operational excellence aligning strategic goals with Emory Healthcares overall mission and values.
• Lead and mentor the process improvement and project management teams.
• Foster a collaborative high-performance culture focused on accountability professional development and innovation.
• Create a culture of belonging where all team members feel included and that they can learn and thrive at Emory Healthcare.
• Drive a culture of continuous improvement by training coaching and mentoring teams on operational excellence tools.
• Facilitate change management processes to promote engagement and sustainment of new practices.
• Lead and manage complex process improvement projects and implement best practices across departments.
• Present project outcomes impact reports and strategic recommendations to leadership effectively communicating complex data and operational outcomes.
• Partner with clinical administrative and operational leaders across Emory Healthcare to identify opportunities for improvement and implement solutions that balance quality care with cost-effective practices.
• Utilize data to identify trends measure project outcomes and assess operational performance.
• Establish key performance indicators (KPIs) and metrics to track improvements and sustain change.
• Collaborates with other shared department stakeholders including: Operational Excellence Nursing Patient Access Patient Financial Services Patient Experience and others to support education efforts and ensure consistency of communication and training methods.
• Develop detailed project plans timelines and resource allocation strategies.
• Ensure timely execution and adherence to budget for all initiatives within the Operational Excellence portfolio.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

• Education: Bachelors degree in Healthcare Administration Business or a related field
• Experience: 5 years of experience in process improvement operational excellence or healthcare operations overseeing complex projects.

PREFERRED QUALIFICATIONS:

• Education: Masters degree (MBA MPH or MHA)
• Experience: 2 years of previous supervisory/leadership experience. Experience within a hospital or health system.

COMPETENCIES:

• Leadership: Strong leadership presence capable of inspiring and influencing teams towards operational excellence.
• Strategic Vision & Innovation: Ability to think strategically and identify innovative solutions that drive transformative change within a healthcare setting.
• Collaboration & Influence: Skilled in building partnerships and working collaboratively with a variety of stakeholders including executive leadership clinical leaders and cross-functional teams.
• Results-Oriented: Demonstrated ability to deliver measurable improvements in operational performance patient outcomes and cost savings.
• Adaptability & Resilience: Comfortable working in a fast-paced environment with the flexibility to adapt to shifting priorities and organizational needs.