Help Desk Trainee
Job Location:
Job Location:
Monmouth Junction, NJ - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
30+ days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
This position is open only to candidates who are U.S. Citizens or Green Card holders. No visa sponsorship or third-party candidates will be considered.
Job Description
The Help Desk Trainee will provide entry-level technical support within an IT environment assisting users with hardware software and system-related issues. This role focuses on maintaining smooth day-to-day IT operations delivering timely support and ensuring a high level of customer service.
Key Responsibilities
- Provide Level 1 technical support for desktops laptops and peripherals
- Troubleshoot basic hardware and software issues
- Install configure and update operating systems and applications
- Support and maintain printers scanners and office equipment
- Assist users with login issues password resets and access requests
- Respond to help desk tickets emails and phone inquiries
- Perform data entry and maintain accurate IT records/documentation
- Escalate unresolved or complex issues to senior IT staff
- Maintain IT inventory and asset tracking
- Ensure a professional and customer-focused support experience
Experience & Qualifications Required
- 0 2 years of experience in IT support help desk or related role
- Internship or entry-level IT experience is acceptable
- Associates or Bachelors degree in IT Computer Science or related field (preferred)
- Relevant certifications (e.g. CompTIA A) are a plus
- Strong willingness to learn and grow in IT support
Technical Skills
- Basic knowledge of:
- Windows Operating Systems (Windows 10/11)
- Microsoft Office Suite (Outlook Word Excel)
- Familiarity with:
- Desktop/laptop troubleshooting
- Printer installation and support
- Basic networking concepts (IP connectivity issues)
- Exposure to help desk/ticketing systems (ServiceNow Jira etc.) is a plus
- Ability to install and configure standard software applications
Soft Skills
- Strong communication skills (verbal & written)
- Customer service-oriented mindset
- Good problem-solving ability
- Attention to detail and organizational skills
- Ability to multitask and work in a structured environment
