UWO EAA AirVenture Residence Hall Desk Assistant

Current Employees: If you are currently employed at any of the Universities of Wisconsin log in to Workday to apply through the internal application process.

Position Title:

Job Category:

Employment Type:

Job Profile:

Job Duties:

UWO EAA AirVenture Residence Hall Desk Assistants provide frontline guest services by responding to questions about the campus and surrounding community receiving guest concerns and coordinating with appropriate departments for timely resolution. They also track guest checkouts and assist with daily key inventories.

Residence Hall Desk Assistants are expected to deliver exceptional customer service to create a welcoming and memorable lodging experience. Team members should possess strong communication and effective computer skills work well under pressure and be detailoriented; prior customer service experience is preferred.

Additionally Residence Hall Desk Assistants may assist with preparing rosters and key packets; complete key audits before and after EAA; conduct pillow inventory; create post and store welcome displays signage and bulletin boards as needed; and learn and utilize the guest checkin and checkout management.

Key Job Responsibilities:

Department:

Residence Life

Compensation:

$17/hour with overtime paid at timeandahalf for hours exceeding 40 per workweek.

Required Qualifications:

• Ability to provide professional customer service

• Strong communication and effective computer skills

• Ability to work in a fastpaced guestfocused environment

Preferred Qualifications:

• Prior customer service or frontdesk experience

• Strong organizational problemsolving and attentiontodetail skills

• Experience in housing or hospitality

How to Apply:

Applicants must submit the following documents using the online application:

• Resume

• Cover Letter

*Please use your application materials to speak to each of the qualifications for this position as listed above. Be sure to describe your relevant experience and areas of expertise using specific examples from your work and education history. Applicants must complete all required fields and attach all required documents prior to submitting the online application.

All final candidates will be asked to provide names email contact information and/or phone numbers for three (3) references with at least one being from a manager or supervisor during the interview process.

Note: Once you have attached your materials and submitted your application you will not be able to go into the system and change them.

To Ensure Consideration: Applications will be accepted until positions are filled. Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration.

Contact Information:

For questions regarding your application and additional options to apply contact Human Resources at or .

Work Authorization

Unless otherwise indicated in the job posting the University of Wisconsin Oshkosh does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. UW Oshkosh is not an e-verify employer; therefore STEM extensions are not options for work authorization.

Legal Notices:

Reasonable Accommodations

UWO provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability please contact or . This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWO is a State agency and subject to Wisconsins Open Records Law. UWO will not however reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsins Open Records certain circumstances the identities of final candidates and/or the identity of the appointed applicant must be revealed upon request.

CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check work authorization and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.

Annual Security and Fire Safety Report (Clery Act)

For the UWO Annual Security and Fire Safety Reports (i.e. Clery Report) which includes statistics about reported crimes and information about campus security policies see or call UWO Police Department at for a paper copy.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy disability status as a protected veteran or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds perspectives and skills and encourage all qualified individuals to apply.