Client Support Agent
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Job Location:
Yearly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
ABOUT GLOBAL PAYMENTS
Whether youre a merchant accepting payments a bank issuing cards or a developer embedding payment technology if it has anything to do with commerce wereAlready on it!Thats why 5m customers and 7k software partners around the world rely on Global Payments to handle more than 73b transactions every year.
Through local expertise and global scale atGlobal Paymentswe deliver market-leading technology solutions through five regional sub-brands Eway Ezidebit Sentral Pigeonhole Software and Storman.
These brands are anchored by Global Payments a Fortune 500 brand and commerce leader powering millions of companies around the world from ambitious startups to enterprise giants.
We make a positive impact on our customers and communities through our values ofPassion Care Accountability Excellence and Ingenuity.
Underpinning our values is our commitment to Diversity Equity and Inclusion woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action -Reconciliation and Gender Equity.
Sentral is a trusted cloud-based platform supporting over 3000 schools across Australia with student administration data management and parent engagement. By reducing administrative workload Sentral empowers teachers administrators and school leaders to focus on improving student outcomes.
ABOUT THE ROLE
The Level1Client SupportAgentis a critical technical support role responsible for providingfirst-level application and technical support addressing technical challengesand providing user guidance to clients. Exceptional client communication is key to this position with the ability to translate technical outcomes into clear understandable solutions. The role requires a comprehensive understanding of our software solutions with the ability toinvestigatetechnical issues andguide clients using Sentral ensuringseamlessand professional support experience for our customers.
Responsibilities
Provide first-level technical and application support for Sentral software diagnosing issues analysing logs and implementing effective solutions or workarounds.
Deliver an exceptional client experience through clear professional and empathetic communication translating technical issues into easy-to-understand guidance.
Take end-to-end ownership of support tickets aiming for first-contact resolution while meeting or exceeding SLAs and managing client expectations with timely updates.
Collaborate closely with Senior Technical Support Engineers and the Level 2 team to escalate troubleshoot and resolve complex production issues.
Contribute to problem management through root-cause analysis documentation and recommendations to improve product design usability and support processes.
Build and share knowledge by creating troubleshooting guides knowledge base articles and best-practice resources to strengthen overall support capability.
SALARY
The salary for this position ranges from AUD 70000 to 75000 per annum superannuation.
ABOUT YOU
Minimum 1 year of experience in software technical support with strong troubleshooting diagnostics and problem-solving capability.
Exposure to cloud-based systems web servers debugging tools and preproduction environments.
Exceptional communication skills with the ability to explain technical concepts clearly to nontechnical audiences.
Strong customer-centric mindset with proven ability to manage multiple priorities and deliver service excellence.
Collaborative team player with well-developed interpersonal coaching and mentoring skills; patient and supportive in approach.
Adaptable and solutions-focused with a commitment to continuous learning professional conduct and compliance (including Working with Children Check or willingness to obtain).
OUR BENEFITS
Join a leading global technology brand that offers benefits youll actually value including:
Flexible work arrangements that support your unique needs.
18 weeks paid parental leave for either parent as well as two weeks paid secondary carers leave.
Women in Digital membership granting you access to a host of member industry events and resources.
Additional birthday community giving wellness and study leave.
Our free and confidential Employee Assistance Program counselling service and wellbeing resources.
A jam-packed calendar of cultural celebrations and social activities.
Global career and professional development opportunities.
Salary sacrifice and an Employee Stock Purchase Plan.
READY TO APPLY
Want to join a team that places the needs of our people clients and community at the heart of everything they doAPPLY NOWby submitting your CV.
All final applicantsfor this positionwill be asked to consent to a criminal history check. Each application will be considered on its merits.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .
Required Experience:
Unclear Seniority
