Network Support engineer
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Description EUC & Site Support
Provide first-level onsite EUC support extending Global Helpdesk services.
Register classify and resolve incidents as part of first-level onsite support.
Support new employee orientation and scheduled corporate events.
Provide dispatch support to in-scope locations where no onsite presence exists.
Provide smart-hands support for site services such as server reboots network equipment tasks cabling and port shutdowns under remote supervision.
Troubleshoot basic network connectivity issues and escalate to Microsoft Tier-2 teams when required.
Verify network printer connectivity and perform Tier-1 troubleshooting for corporate printers (as per regional scope).
Conference Room & AV Support
Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely.
Troubleshoot and resolve AV and meeting room technology issues in focus rooms multi-purpose rooms (MPRs) boardrooms and customer-facing conference rooms.
Work closely with higher support tiers third-party AV integrators and equipment manufacturers to resolve complex AV issues.
Ensure proper setup configuration and functionality of AV equipment and video conferencing systems.
Deliver backup solutions during device failures (e.g. backup projectors bypassing failed devices).
Provide end-to-end event and meeting support including setup meet-and-greet and teardown.
Skills & Requirements
Strong knowledge of AV systems meeting room technologies and video conferencing solutions.
Experience supporting Microsoft collaboration tools and meeting room environments.
Basic networking knowledge (LAN cabling connectivity troubleshooting).
Exposure to EUC support device management and onsite IT operations.
Ability to support non-Windows and non-Microsoft devices for basic connectivity and troubleshooting.
Excellent customer service communication and documentation skill
Required Skills:
EUC support AV systems knowledge meeting room technology support video conferencing solutions Microsoft collaboration tools basic networking knowledge device management excellent customer service communication documentation
