Guest Service Agent Casual

Your responsibilities will include:

• Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
• Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage
• Maintaining the presentation of the front desk and hotel lobby

Qualifications :

• Availability to work a rotating roster including early mornings evenings weekends and public holidays. Occasional overnight shifts may be required.
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment and to prioritise tasks
• Proficiency in Microsoft Office and good keyboard skills
• Knowledge of the RMS property management system would be an advantage however training will be provided for the right candidate
• Familiarity with Melbourne and the ability to make recommendations to guests is desirable but not essential
• Current RSA or willing to obtain prior to commencement
• You must have current full-time working rights in Australia. We are unable to provide sponsorship for this role.

Additional Information :

At  Accor we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture global Accor and partner discounts including accommodation and dining career progression learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand.  Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Accor - Careers - Our Philosophy

Remote Work :

No

Employment Type :

Full-time