Project Specialist

Job Title:Project Specialist

FLSAStatus: Exempt

Pay Grade:101

Work Days:226

Reports To:Coordinator ofAdministrativeServices

Primary Purpose

Provide frontline customer service/technicalassistanceand route McKinney-Vento technicalassistancerequests coming from the state 1-800 number and/or other channels to ESC McKinney-Vento liaisons across the state. Provide project management including collaborations between ESC program staff ESC IT staff and TEA for the Texas Education of Homeless Children and Youth (TEHCY) Technical Assistance Grant. Ensure all grant tasks delivered are of the highest quality on time and in compliance with required grant deliverables.Design develop andtrain ondata reporting tools provide User Acceptance Testing (UAT) and frontline user support.

Qualifications

To perform this job successfully an individual must be able to perform each duty requirements listed below are representative of the knowledge skill and/or ability accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Certification

• High School Diploma

• College degree preferred

Special Knowledge/Skills

• Team oriented attitude and desire to work collaboratively with ESCstaffcampus/district/charter school personnel.

• Project management software system implementationSmartSheetpreferred.

• Strong organizational communication public relations and interpersonal skills.

• Ability to design develop and train on custom data tools using a variety of software programs

Experience

• Design edit and printsurveys;and run and analyze reports.

• Technicaltrainingdesign and delivery.

• Proven working experience in project management.

• Excellent client-facing and internal communication skills.

• Excellent written and verbal communication skills.

• Solid organizational skills including attention to detail and multitasking skills.

• Strong working knowledge of Microsoft Office Suite.

Essential Duties and Responsibilities

*This job description is not intended and should not be construed to be an exhaustive list of all responsibilities skills efforts or working conditions associated with this job. They are intended to beaccuratereflections of those principal job elements essential for making fair hiring and pay decisions.

**This position may be partially or completely funded using grant and/or federal monies and is assigned programs to include activities designed to enhance the effective and coordinated use of funds.

• Serve as the premier first respondent and role model for all statewide technicalassistanceinquiries through multiple avenues of communication including the state 1-800 number.

• Model the professional gold standardexhibitingexcellence high quality person-centered and positive customer servicesat all timeswith parents/guardians ESC McKinney-Vento liaisons and TEA.

• Analyze technicalassistancerequest progress regularly to bounce back to ESC Region 11 if any technicalassistanceis not started within48 hours.

• Self-manage and adapt in a fast-paced environment

• Maintain and uphold professionalism in all manners (e.g. phone calls email correspondence and in-person activities). This includes but is not limited to communication with others that is kindtimely and service-oriented; approaches that are solution-oriented thorough data-driven and collaborative; and overall positive supportive and through a problem-solving lens.

• Provide responsiveassistanceby providing managing and connecting technicalassistanceinquiriesin a timely mannerwith a warm handoff.

• Maintainaccurateandtimelyrecords of technicalassistancereceived including progress monitoring using surveytoolsand an interactive webpage.

• Serve as the project manager to ensure that all tasks are delivered on time withappropriate testingand quality assurance

• Work with TEA and REACH program staff toidentifyneeds create data tools and resources to support those needs and train ESC staff

• Implement a system to develop a detailed project plan andmonitorand track progress

• Perform other duties as assigned.

Supervisory Duties

None

Equipment/Specialized Software Used

Computers projection devices control panels in meeting rooms printers productivity software software specific to the job assignment network resources internet resources and other hardware and software necessary to perform the functions of the job effectively and efficiently.

Working Conditions (Mental Demands/Physical Demands/Environmental Factors)

Mental:Public relations and people skills are alwaysrequired work with frequent interruptions andmaintainprofessional composure and confidentiality under stress.

Physical:Occasional prolonged and irregular hours ability to move tables and chairs and load/unload boxes and use of a computer. Frequent region and state-wide travel.

Environmental:Opencubicles/workstations.

Evaluation

Annual performance evaluation will be performedin accordance withthe adopted policies of the Education Service Center Region 11. Employment in this position is contingent upon performance need and funding.

Benefits at ESC Region 11

• $645 monthly contribution for Medical Insurance

• Competitive Pay and Growth Opportunities

• Retirement Account Matching Program

• HSA FSA Dental Vision Life Cancer Insurance Offered

• 10 Local Sick Paid Days provided Annually (Per School Year)

• 5 State Personal Paid Leave Days provided Annually (Per School Year)

Revision Date:June2025

Required Experience:

IC