Bilingual Help Desk
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Job Location:
Gastonia, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary:
iFAB Corp is seeking a highly motivated and reliable Bilingual Desk Clerk who is fluent in both English and Spanish. This role requires strong communication skills as the primary responsibility is handling a high volume of inbound and outbound calls throughout the day. The ideal candidate is organized patient and customer-focused with the ability to multitask in a fast-paced environment.
Key Responsibilities:
iFAB Corp is seeking a highly motivated and reliable Bilingual Desk Clerk who is fluent in both English and Spanish. This role requires strong communication skills as the primary responsibility is handling a high volume of inbound and outbound calls throughout the day. The ideal candidate is organized patient and customer-focused with the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Manage a high volume of incoming and outgoing calls in both English and Spanish
- Provide accurate information and assistance to clients customers and internal teams
- Schedule appointments follow up on inquiries and maintain call logs
- Handle customer concerns professionally and escalate issues when necessary
- Perform general administrative tasks such as data entry filing and email correspondence
- Maintain up-to-date records of customer interactions and transactions
- Support daily office operations as needed.
- Fluency in both English and Spanish (spoken and written)
- Excellent verbal communication and active listening skills
- Strong customer service orientation
- Ability to handle continuous phone work for extended periods
- Proficiency in basic computer applications (e.g. Microsoft Office CRM systems)
- Strong organizational skills and attention to detail
- Ability to multitask and work efficiently under pressure
Required Experience:
Manager
