Help Desk Technician I

WELCOME TO YOUR CENTER!

Established as a community non-profit in 1972 The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian gay bisexual queer transgender nonbinary immigrant and HIV communities for the betterment of our entire San Diego region. Our vision is to create a Center and Center culture where every person feels and knows that they are welcomed valued and supported. As the beacon for our regional LGBTQ community we actively recommit to being a more vibrant bold innovative safe and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life focusing on our deeply held values of equity social justice and client-centered trauma-informed care.

POSITION SUMMARY

Reporting to the Director of IT the Help Desk Technician will be responsible for providing technical assistance and support related to computer systems hardware and software. The Help Desk Technician will respond to queries run diagnostics and programs isolate problems and determine/implement solutions.

PRIMARY ROLES & RESPONSIBILITIES:

• Develop and implement service desk procedures policies and standards to ensure the efficient and timely resolution of technical issues.
• Provide technical support to ensure accessibility and uninterrupted access to group sessions.
• Collaborate with IT Team to escalate and resolve complex technical issues.
• Create and maintain clear documentation for technical procedures and common support issues.
• Manage service desk resources efficiently.
• Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
• Reply to help desk tickets promptly and resolve technical problems efficiently.
• Support workstation deployment configuration imaging and office moves.
• Coordinate and execute the setup configuration and teardown of technical equipment for organization-hosted events.
• Escalate unresolved issues to the appropriate IT personnel.
• Maintain records of issues and solutions in the help desk ticketing system.

Required Qualifications:

• Education/Experience: Two years of proven experience as a Help Desk Technician or similar role.
• Professional Skills:
  • Strong knowledge of computer systems hardware and software.
  • Excellent troubleshooting skills.
  • Ability to work well in a team environment.
• Personal Skills: Customer-oriented and patient with excellent communication skills.
• Technology Skills: Intermediate skills in MS Office Suite.
• Language Skills: Fluency in English.

preferred QUALIFICATIONS:

• Language Skills: Fluency in Spanish is highly preferred.
• Other Skills:
  • Relevant certification is a plus. (e.g./ CompTIA A Microsoft Certified IT Professional).
  • Individuals currently pursuing or have recently graduated in the IT field are encouraged to apply. This position is suitable for those seeking an entry-level role in IT.

COMPENSATION & BENEFITS:

• Compensation: The pay range for this position is $23.00 - $24.00 per hour and is commensurate with experience. This is a Full-Time Regular Non-Exempt.
• Benefits: The CENTER offers a robust benefits package inclusive of Competitive Pay Scales 401(k) Retirement Plan (with company match) Full Medical Dental Vision and Chiropractic Health Coverage Out-of-Pocket Optional Coverage for Spouses Domestic Partners and Dependent Children Full-time and Part-Time Schedules Generous Vacation and Holiday Benefits Professional Training & Development Experiences Opportunities for Promotion & Advancement

Please review the current job openings by clicking the button below. If you believe you possess the heart and skills for any of these (or any other) exciting job opportunities we encourage you to apply. Instructions for how to apply are included in each job announcement. We regret that we are unable to accept telephone inquiries.

Equal Opportunity Employer

The San Diego LGBT Community Center is an equal opportunity employer to all regardless of age ancestry color disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation.

Required Experience:

IC