E2E Partnership and Business Solutions Officer
Share
Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Were looking for a E2E Partnership and Business Solutions Officer whos mission is to be the single point of contact for Corporate Clients Bank partners such as Fintechs & Startups or other internal departments needing assistance with client Products and Services within the scope of the department.
Main Tasks:
- Provide Clients with General product support (e.g: demos onboarding) & technical product assistance (e.g: The setup of my report is wrong).
- Build a positive relationships communicate continuously with the Client and other involved parties (Sales Product Owner Supplier)
- Timely report and handle any incidents complaints and claims according to procedures and policies in place
- Take on E2E accountability vis-à-vis the Client transversal posture across the different departments of the Group (front to back)
Qualifications :
Technical Skills:
- CRM/Ticketing Tools (Jira Zendesk)
- Microsoft Suite (Excel Powerpoint Word)
- Application interfacing (API functional knowledge)
Language Skills
- English
- French
- Any other language is a plus
Soft Skills:
- Attention to rigor
- Critical thinking Client focused analytical ability
- Ability to manage / facilitate a meeting committee training
- Business skills: compliance knowledge
- Skills underlining Incident management
Additional Information :
Remote Work :
No
Employment Type :
Full-time
About Company
Inetum is a European leader in digital services. Inetums team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetums solutions aim at contributing to its clients performance and innovation as well ... View more
