At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Interact remotely with customers and internal teams providing technical advice and troubleshooting for product network and connectivity inquiries.

• Assess product functionality provide application advice and resolve technical problems including in-depth analysis when needed.

• Interpretation of clinical information may be required.

• Intake identify and escalate product concerns or potential complaints to the appropriate department.

• Document customer interactions troubleshooting steps and technical work in relevant systems.

• Provide training and support to internal teams and external customers throughout the product life cycle.

• Assist with product escalations de-escalations and support Field Corrective Actions as needed.

• Order replacement products spare parts and software.

• Presentations during training commercial meetings and customer events.

Required Knowledge and Experience:

• High School Diploma (or equivalent) and 8 years experience or Associates Degree AND 6 years experience or Bachelors Degree and 4 years experience.

• Relevant experience in technical support troubleshooting or customer-facing roles (preferably in medical devices or healthcare).

• Strong analytical and problem-solving skills with the ability to assess product and system issues.

• Good understanding of network/connectivity concepts and ability to interpret technical and clinical information.

• Effective communication skills to engage with customers deliver training and present to diverse audiences.

• Detail-oriented with the ability to document cases accurately and manage escalations in a structured manner.

• Experience using Salesforce (or similar CRM) to log track and resolve customer enquiries in real time

• Experience with SAP for order tracking and inventory queries (desirable)

• Strong working knowledge of Excel Teams and Microsoft Office Suite

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.

Learn more about our business mission and our commitment to diversity here